Quantinuum is seeking to hire an Operations Engineer for our Cambridge-based cloud platform, Quantinuum Nexus. Our team aims to support the effort of quantum researchers at every stage of an experiment, making working on quantum computers as easy as sending an email.

The successful candidate will have experience producing high quality technical documentation, including runbooks for disaster recovery and other critical incidents. Working alongside the team to develop processes and best practice to best support Nexus. This is an opportunity to be the first member of a new team that's being built out to offer support for the cloud-based software products at Quantinuum. In the Nexus developer team, we aim to hire more operations engineers in the future and by being the first member, you'll have a lot of influence on the direction of the team. Training will be provided to ensure you get up to speed quickly and understand the platform.

In this role, you'll help ensure that our Nexus platform delivers the highest possible performance, reliability, and user satisfaction. You'll apply your technical expertise to continuously improve the system and work on detecting issues before they become outages. When issues do arise, you'll be on the front line, reviewing and answering support requests from customers and correlating them to technical information and metrics. The ideal candidate will have experience with collecting traces and metrics via OpenTelemetry and making those available through AWS products like x-ray and CloudWatch.