Changing the way people think about waste.

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.

A quick look at the role.

This role is to ensure that the administration for the operation is completed on time and accurately. This includes dealing with complaints from Council, management of CRM requests, crew monitoring, reviewing CCTV, complaint handling, working with excel to analysis data. Working closely with the operational and admin team to review processes and look at how to maximise the efficiency of the service through use of data capture and analysis including web aspects and whitespace systems.

The Biffa division you’ll be supporting

Biffa’s household waste division delivers a range of cost-efficient, quality-led waste management services for 31 local authorities across the UK. With over 3,300 staff and around 1,562 specialist vehicles, our domestic waste management division makes 4.3 million collections each week from over 2.3 million households across Britain.

Why it’s an opportunity not to be wasted.

Receive, complete and return all Council instructions within time limits specified.  When completed file appropriately.

Answer the telephones and deal with any day to day administration issues with the Client and Company.

Undertake collection and crew monitoring via CCTV systems.

Complaint handling, investigations, providing well detailed and conscious reports.

Data analysis.  

Ad hoc administration duties, such as filing, scanning, and in particular raising crew memos.

Keep the Admin Manager and team updated on service issues.

Responsible for keeping spreadsheets updated.

To remain polite and respectful with all colleagues, members of the public and client representatives at all times.

To assist the Company in achieving its published Business Objectives and complying with all procedures.

Complete any other reasonable request from the Administration or Senior Supervisor for the smooth running of the Contract.

Here’s what we require:

GCSE (or equivalent) in Maths and English

Previous office environment

Admin experience

Excel – Intermediate level

Proficient IT skills including Microsoft Office, in particular Excel.

Ability to influence and persuade people

Excellent customer service skills both internal and external

Ability to manage own workload

Proactive and positive attitude

Attention to detail

Demonstrate initiative and be able to work unsupervised

Team player

Drive and enthusiasm to achieve success

Good communication – verbal and written

And here’s why you’ll love it at Biffa.

• Competitive salary
• Ongoing career development, training and coaching – because if you don’t grow, we don’t grow.
• Generous pension scheme.
• Medical and dental scheme.
• Retail and leisure discounts.
• Holiday and travel discounts.
• Bike to work scheme
• Plus much more......

Dedicated to diversity.

At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn.