Night Air Logistics Customer Care Team Leader

Freightserve recruitment are looking for a Night Shift Air Logistics Customer Care Team Leader for a major Freight Forwarder. The company is based in the Heathrow area.

The Air Logistics Customer Care Team Leader is responsible for ensuring that our customers and team experience is a positive one each and every time they engage with us, providing operational and customer care excellence

How you create impact

• Maintains and enhances customer services by ensuring procedures are followed and systems used correctly by the team.
  
  
• Follow any new systems procedures within the department.
  
  
• To take job orders from clients, that include routing, classifying of service type, establishing a deadline.
  
  
• Familiarize yourself with all special services we can offer and ensure customers are given all options available
  
  
• Staff time keeping and verbally speak with staff when required
  
  
• Assist out of hours to maintain correct cover staff levels in the event of staff sickness
  
  
• Implement any new systems within the department / Team
  
  What we would like you to bring
  
  
• Experience in Aerospace
  
  
• Extensive customer service experience within Freight forwarding
  
  
• Excellent knowledge of international and domestic airline routings
  
  
• Understanding of the Aviation industry and delivering Time Critical shipments using all available services
  
  
• Experience in leading and managing a team
  
  Working hours are 4 nights on 4 nights off 7pm until 6.30am
  
  As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry