Job Title: Information Technology Technician

Location: Coventry, UK

Core Hours: 08:00-16:35 (Mon–Thu) 08:00-15:10 (Fri).

Vacancy Type: Full-time, Permanent and onsite

Salary: £35,000 - £40,000 per annum (subject to experience)

JOB SUMMARY

Are you passionate about technology and ready to make a real impact in a unique and challenging environment?

At NP Aerospace, we’re looking for a skilled IT Technician to be a vital part of our IT Department during this period of rapid growth.

In this role, you’ll provide expert desktop support to end users across all levels of the organisation, ensuring seamless day-to-day operations. You’ll take ownership of maintaining our end-user hardware and software inventory, including building and deploying new equipment, installing software, and ensuring all systems are running efficiently and in line with NP Aerospace procedures.

This is your chance to work in a fast-paced and innovative setting, where your contributions will directly support the cutting-edge work we do.

Visit our LinkedIn page to find out more about us.

BENEFITS

Discretionary Half Year Bonus

Flexible start and finish working hours (subject to manager approval and operational needs)

Holidays – 25 days + 8 Bank Holidays + Holiday Purchase Scheme

Two weeks paid leave for Reservists and Cadets to attend yearly training/camp.

Paid leave for employees who are Cadet Force Adult Volunteers (CFAVs)

Pension – ER/EE – 4%/5% = 9% combined

Life Cover – 3 x base salary

BHSF Cash Healthcare Plan

JOB DUTIES

• Provide proactive and responsive IT support locally and remotely to users across multiple sites.
  
  
• Install, upgrade, and maintain PCs, software, and hardware to ensure optimal performance.
  
  
• Configure and manage network and local printers, ensuring seamless connectivity for users.
  
  
• Perform daily server checks and ensure backups are successfully completed and secure.
  
  
• Log and manage user change requests, including updates to access rights and permissions.
  
  
• Serve as the first point of contact for resolving daily IT issues logged through the IT Helpdesk.
  
  
• Maintain accurate and up-to-date software inventory records.
  
  
• Liaise with external support providers to resolve complex issues efficiently.
  
  
• Address daily IT requests from end-users with professionalism and urgency.
  
  
• Manage and maintain Active Directory and Exchange Online (O365) environments.
  
  
• Administer Office 365 applications and services to support business needs.
  
  
• Work independently to manage and prioritise workloads effectively.
  
  
• Troubleshoot and analyse a diverse range of IT problems to identify and implement solutions.
  
  
• Conduct system log checks, audits, and oversee WARP/Modcert compliance.
  
  
• Assist in investigations of cybercrime incidents, supporting the organisation’s cybersecurity efforts.
  
  The above statements are not intended to be an exhaustive list of all duties and responsibilities required.
  
  CRITICAL OUTPUTS
  
  
• Deliver confident and effective 1st and 2nd line IT support to all NP Aerospace computer users, including executive-level staff.
  
  
• Regularly review, update, and enhance IT procedures to align with organisational needs and industry best practices.
  
  
• Accurately update and maintain hardware and software allocation records, ensuring seamless asset management.
  
  
• Maintain precise and up-to-date software and hardware inventory information to support operational efficiency.
  
  
• Proactively analyse and address findings from system logs, ensuring timely resolution of potential issues.
  
  EXPERIENCE
  
  Essential Skills and Experience:
  
  
• Suitable experience in an IT support role, demonstrating a strong track record of problem-solving and technical expertise.
  
  
• Proficiency in Windows 10/11 administration and BitLocker encryption.
  
  
• Extensive experience in software installation and configuration.
  
  
• Ability to effectively manage relationships with internal teams and external IT supply chain partners.
  
  
• Strong skills in Office 365 administration, ensuring seamless user experience and operational continuity.
  
  
• Solid understanding of cyber security principles and best practices.
  
  
• Experience with Group Policy Object (GPO) administration.
  
  
• Practical knowledge of ERP systems and processes.
  
  WHAT DO WE DO AT NP AEROSPACE?
  
  NP Aerospace is a global leader in armour technology manufacturing and vehicle integration, delivering high-performance, lifesaving solutions for the defence and security industry.
  
  Our mission is to improve and protect lives, and our vision is to be a leading provider of innovative solutions that solve our customers' complex challenges. Our values - Respect, Collaboration, Integrity, and Dedication form the bedrock of our culture.
  
  Our extensive range of combat-proven body armour, from ballistic helmets, plates, and shields to bomb disposal suits, highlights some of the most advanced composite materials. With a team of R&D engineers working on next-generation solutions, we also excel in highly engineered vehicle systems and armour platforms used by some of the world’s largest defence organisations.
  
  Founded in 1926, NP Aerospace has served the defence industry for over 40 years, evolving into an agile and diverse company. Our Business Development team is expanding both in the UK and North America.
  
  ​Equal Opportunity Employer Statement: NP Aerospace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all qualified individuals, regardless of race, colour, national origin, gender, age, religion, disability, sexual orientation, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs. We are also fully committed to supporting the Defence Community and actively advertise roles on Defence specific platforms such as CTP, Force Families, Forces Employment Charity, and Veterans Job Board.
  
  Data Privacy: NP Aerospace respects the privacy of all applicants. Personal information provided during the application process will be treated in accordance with our privacy policy and applicable data protection laws.
  
  Please note: If successful, you will be required to sign the Official Secrets Act and successfully pass the necessary checks before you can begin your employment with NP Aerospace