General Manager

Fortnum & Mason

London

1 week ago

Applications closed

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Royal Exchange – General Manager

Our Royal Exchange satellite bar & restaurant is located in the heart of Bank. This bustling London location is within walking distance to plenty of bus stops, as well as Bank station. There is plenty to do and explore in this area and just a hop, skip and a jump to the London CBD.

General Manager – Royal Exchange

Taking pride of place in our Royal Exchange Courtyard in Bank, the Fortnum’s Restaurant and Bar is one of London’s most Instagrammable restaurants. Serving a luxurious selection of fine caviar and oysters to hand carved smoked salmon with our very own selection of cocktails. The restaurant serves breakfast, lunch, dinner and afternoon tea 5 days a week.

We are currently looking for an experienced General Manager to be the figurehead of this very successful restaurant and delivering a faultless customer experience.

Your Responsibilities

Leading the restaurant and ensuring it meets and exceeds F&M standards and targets
Mentor and develop your managers to ensure efficiency, leading by example
Update your management team on business performance, new initiatives and other pertinent issues
Tour the restaurant regularly
Chair regular meetings with managers
Own monthly reporting for the restaurant communicating highlights, lowlights, opportunities and risks for the period
Complete and deliver monthly one to one reviews in line with Company Objectives, Vision and Values, using this time to set and review individual objectives
Communicate in a way that your managers are empowered and involved in all appropriate developments across the business
Demonstrate planning, organising, and time management to create the operational execution across the department

We expect the successful candidate to have the following skills and experience:

Excellent interpersonal skills for diplomatically handling staff and customers
Cooperation and team working skills
The ability to lead and motivate a team of staff
The ability to cope under pressure in a fast-paced environment
Good business awareness for achieving successful performance
Demonstrable skills for managing business administration and personnel matters
The ability to work independently and make decisions confidently
Problem-solving ability, to resolve issues as they arise
A flexible and hands-on approach to work.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards

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