Field Engineer

DeterTech | UK & IE
Portsmouth
2 days ago
Create job alert

Department:Operations

Location:UK (Field)

Compensation:£30,000 - £32,000 / year

Description

Why Join DeterTech?At DeterTech, we are driven by a clear purpose:giving greater peace of mind to people and communities, every day. We are an industry leader at predicting, deterring, and detecting intrusions on customer sites by integrating cutting-edge technologies to deliver unmatched customer outcomes.

What's expected of you?DeterTech are looking for a Field Engineer to install, maintain and remove battery-operated security solutions for our clients. The role will be based in the following sectors: construction, energy, utilities, rail, retail, government, law enforcement, and vacant properties. The successful candidate will play a pivotal role in ensuring the functionality, reliability, and satisfaction of our customers through effective maintenance, technical support, and problem-solving. Your commitment to technical excellence and customer service will contribute to the success of our service operations and the overall customer experience. This position is a lone-working and highly rewarding role enabling you to give peace of mind to people and communities, every day.

Key Duties Include:

  • Installation and commissioning of security solutions
  • Communicate successfully with site managers and DeterTech ARC to ensure all information is passed on successfully
  • Maintaining all areas where current site security solutions are deployed by conducting battery maintenance, camera reconfiguration, cleaning, and servicing
  • Ensure there is a low chance of false triggers during installation and maintenance
  • Be responsible for ensuring all equipment, parts, and spares are loaded into your business vehicle ahead of all appointments
  • Ensure all equipment is deployed, positioned, and secured on-site
  • Fit, display, and remove company signage around the site of installation
  • Conduct thorough quality checks after repairs and maintenance to ensure equipment meets safety and performance standards.
  • Respond promptly to customer inquiries and service requests regarding equipment issues
  • Successfully remove all off-hire equipment and pack it into the company vehicle safely
  • Train customers and end-users on proper operation, maintenance, and safety protocols of equipment.
  • Conduct workshops and training sessions to enhance customer knowledge and ensure smooth equipment usage.
  • Analyze complex technical issues and propose effective solutions to restore equipment functionality.
  • Collaborate with engineering and design teams to address recurring problems and improve equipment design
  • Maintain a professional and courteous demeanor while interacting with clients.

Professional experience and qualifications:

  • 3+ years hands-on experience in a field engineer role or similar
  • The ideal candidate will have experience in either telecoms, satellite, electronics, gas and electrics, or an engineering background.
  • Have a full UK driving license.
  • CSCS training and H&S training would be desirable skills.
  • Knowledge of wiring/electronics/soldering and experience in alarm installations is desirable but not essential.

Personal Attributes:

  • Independent and comfortable decision-making on site
  • Enjoy a lone-working environment
  • Be comfortable using a work iPad to record and comment on all jobs
  • Able to perform physical activity on a day-to-day basis
  • Strong problem-solving skills and a solution-oriented mindset.
  • Excellent communication and interpersonal skills.
  • Customer-focused attitude with a commitment to providing high-quality service.
  • Detail-oriented approach to diagnosing and resolving technical issues.
  • Adaptability to work in diverse and changing environments.
  • Ability to work independently and as part of a team.
  • Strong organisational skills to manage tasks and assignments effectively.
  • Patience and empathy when interacting with customers.

Benefits:

  • 25+ Days of Holiday
  • Healthcare scheme
  • Company pension scheme
  • Employee Assistance Programme
  • Life Cover 3x salary
  • SmartWater Product Pack
  • Wider Benefits Portal
  • Buy Holiday Scheme
  • Employee Recognition Programme

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