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This is a fantastic opportunity for an Executive Events Host to be based at the Aerospace Customer Suite (ACS) in the Sinfin Derby Area.

This is a joint role between the Executive Services Team and the Events team. On a day-to-day basis you will be responsible for the daily operations of the ACS and the planning and implementation of customer visits to the Derby and Bristol sites. You will deliver exceptional customer experience for all internal and external customers visiting the corporate facilities ensuring all activities are delivered to the highest of standards. Delivering and taking responsibility for KPI’s and SLA’s, you will be able to show the following attributes whilst undertaking the role.

Specific objectives will include, but are not limited to;

General Duties

Working within and guiding the Executive Host team in the day to day running of the ACS, including conference facilities and lunch service

Ensuring a high standard of cleaning, catering and maintenance requirements are met and issues are escalated as necessary.

Flexibility in working hours with the possibility of evening work, should the event require.

Be able to operate on a flexible rota system.

Ability to host high profile clients with discretion and 5-star excellence.

Manage all logistics in support of Customer Visits

Fully understand and comply with client strategy, policies and procedures

Provide a VIP concierge service, including “meet and greet”.

Develop effective professional working relationships with client stakeholders at all levels within Rolls-Royce.

Ensure all AV/IT requirements are managed, ensuring all equipment is in good working order.

Support emergency procedures as needed.

Undertake mandatory training as required for the role.

Work with the catering team to monitor quality, menu development and operations.

Events

Working across Aerospace Customer Suite and Bristol Sites- Monthly travel following successful probation period.

Regular travel to Bristol

Coordinating Customer Event Visits- Booking of meeting rooms, catering, accommodation, transport and site tours. Point of contact for visit planning and during visit, creating visit agendas and circulating to the relevant parties

Quality control- Maintaining high standards for customer visits across all sites, addressing all concerns and formulating improvements.

Site Tours- Organising site tour bookings, overseeing and facilitating site tours including PPE requirements and safety information.

Stakeholder management- central point of contact for visit managers, events team, catering, Executive Host team.

Operations

Managing the day-to-day operations of the Aerospace Customer Suite

Prior experience in food hygiene, COSHH and stock control

Safe working and speaking up to unsafe activities to maintain a compliant and safe workspace.

Set regular meetings with the catering team to discuss operations (what is good, what needs improvement)

Stock ordering and stock control

Ensuring maintenance issues are dealt with in a timely manner.

Maintaining a high standard of cleanliness and organisation within the ACS

Regular communication with the Executive Host Managers and the Executive Host Team

Design and implement ways to improve service and the overall experience within the ACS.

What you will bring

Previous experience in hospitality and events management.

Customer centred methods.

Ability to remain calm under pressure.

Ability to communicate effectively with customers and the wider JLL team.

Cultural awareness

Organisational and Time management skills

Ability to problem solve and escalate issues as necessary.

Attention to detail.

Knowledge and operational experience with Microsoft office software

Desire to continually improve and self-develop.

#LI-JB2

Location:

On-site –Derby, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call +44 (0)20 7493 4933to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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