Job Title: Desktop Support Engineer (Security Cleared ) - 100% Onsite Role
Location: Leiston, UK
Department/Practice: IT Infrastructure
Key responsibilities (please specify if the position is an individual one or part of a team): * Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN's, Printers and mobile phones.
* Managing incident queues
* Handling calls with Customers, VIP user management
* Vendor management
* Responding in a timely fashion to reactive or proactive incidents
* Recording and documenting incident tickets
* Monitoring Phones, emails, Microsoft Team chat for any incoming incidents
* Management of Win-10 devices (MMD - Microsoft Managed Devices)
* Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system.
* Antivirus Management (Defender/McAfee)
* Device movement from one desk to another as per requirement/project requirement.
* Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users desk/home/another office as part of device handover/collection
* Help creating any technical project documentation, reporting and manuals
* Building & deploying workstations (Laptops/Desktops) with the standard approved image
* Providing Tech-Bar support for users queries/technical resolution.
* Hardware Asset and CDM Management
* IT Desk Moves, patching, training/meeting room setup, loan laptop management & setup.
* Managing the IT kit retirement and moving the device to disposal area.
* Printers - providing primary support including replacing consumables.
* Active Directory group management, account unlocks and password resets.
* Candidate should have UK Full Driving License as the associate is required to travel within multiple customer site in/near Leiston location to support users as per requirement (approx. within 25 miles range) and should have car. Major travel will be within the site only to travel from one building to another.
- Supervisory / Managerial responsibilities (please specify if the position will have persons reporting to it): Not Applicable
- Other responsibilities - Budgets, targets, equipment etc (please specify): * Candidate should have full UK driving license and ready to travel
Key Skills/Knowledge/Experien
Experience to troubleshoot issues on Windows 10 Operating systems.
* Knowledge in Installing configuring Starlink satellite network devices
* Experience in configuring iPhone/iPad
* Creating or deleting ID's for Joiner/Leaver/Mover on Azure portal
* Knowledge in new Microsoft Team creation in Teams admin portal
* L1 Support knowledge of Application & SharePoint
* L1 support troubleshoot office Apps.
* Should have effective communications skills
* Ability to multitask and time management skills
* Should have Customer Service experience
* Proven strong written and verbal communication and interpersonal skills.
* Self-motivated and willingness to learn
* Proven ability to work well with technical and non-technical staff across numerous areas.
* Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution
* Excellent problem solving and Root Cause Analysis skills
* Proficiency in understanding, analysing and defining corrective actions any tickets raised by users
* Understanding of virtualization and environments ability to understand Intune administration
* Knowledge on supporting conference room devices
* Knowledge on managing cloud printing
* Managing asset inventory.
* Desktop support expérience on Microsoft Managed desktop environnent
* ITIL certifications or process knowledge



Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.