Customer Service Specialist (Aerospace MRO)

Seeking a confident & professional Customer Service Specialist to join my client's team close to Heathrow Airport.

You will be the primary point of contact for their aviation MRO (maintenance, repair & overhaul) customers.
You'll play a key role in fostering & solidifying customer relationships, resolving issues, and driving improvements to meet market demands and customer expectations.

Role: Customer Service Specialist- Permanent Position
Location: West London
Pay: From £30,000 per annum
Hours: 38 Hours per week, Mon-Fri. Overtime may be required.

** Candidates MUST hold right to work within the UK without any restrictions. No sponsorships can be offered now or in the future. **

Job Profile:

Customer Engagement & Communication:
o Build and maintain strong customer relationships, organising regular meetings and visits.
o Serve as the main point of contact for customers, ensuring timely resolution of issues and inquiries.
o Provide regular updates on the status of MRO events, including reports and delivery schedules.
o Share quotes, assist with invoicing preparation, and communicate any delays proactively.

MRO Event Coordination:
o Manage all aspects of MRO event preparation and coordination to ensure smooth and efficient processes.
o Work closely with the MRO Event Manager to monitor progress and address delays.
o Prepare and manage shipping documentation in collaboration with Trade Compliance.

Quality & Complaints Management:
o Handle customer complaints, warranty claims, and quality investigations to maintain high satisfaction levels.
o Collaborate with internal teams to resolve discrepancies in documentation and manage customer enquiries effectively.

Continuous Improvement & Collaboration:
o Analyse frequently raised issues and lead initiatives to improve processes and service delivery.
o Work collaboratively with internal teams (Production, Engineering, Logistics, Finance) to meet operational goals and deliver exceptional service.

Ideal Candidate Profile:

• Proven experience in customer service within an aviation business, engineering/production business or similar commercial company.
  
• An understanding of Aircraft Maintenance, Repair, and Overhaul (MRO) processes would be very beneficial.
  
• A customer-centric mindset.
  
• Exceptional communication, interpersonal, and relationship-building skills.
  
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
  
• Proficiency in Microsoft Office Suite and strong problem-solving skills with attention to detail.
  
• Self-motivated, customer-focused, and results-driven.
  
• Comfortable representing the company professionally in customer interactions.
  
• Adaptable and able to perform well under pressure to meet tight deadlines.
  
  Benefits
  
• Free onsite parking
  
• Competitive Salary Package
  
• Discretionary Bonus Scheme
  
• Discounted Flight Benefits
  
• Reduced Gym Memberships. Retail and Hotel Discounts
  
• Seasonal Company Events
  
  If you are interested in applying for this position and you meet the requirements, please apply immediately.
  
  Line Up Aviation has carved its own place in the recruitment of Aviation and Aerospace personnel all over the world for more than 30 years. We work with some of the industry's best-known companies who demand the highest standard of applicants.
  Due to the number of applications, we receive, it's not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.
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