Customer Service Coordinator

Job Title: Service Coordinator
Reports to: Service Project Delivery Supervisor
Working Hours: Monday - Friday 37.5 hours per week
Location: Orbital Office in ST15 0QN
Occasional visits to customer sites with overnight stays may be required.

Primary duties:

·Conduct Service Co-ordination responsibilities for the service account sectors including but not limited to Chromatography, Biomethane, Emissions and LGT

· Schedule activity for Service Engineers whilst considering the geographical location in order to enhance schedule utilisation.

· Liaise with clients and engineers to ensure access to site is available and all necessary paperwork has been provided, e.g. RAMS and or Quotes

· Ensure all required parts for the service/repair visits are available prior to booking in the works.

· Undertake administrative tasks such as photocopying, typing, production of documentation, booking meeting rooms etc.

· Take messages / handle all incoming telephone calls in relation to company business but most specifically in relation to the Service department and make sure that the call request is actioned

· Act as the project point of contact for travel / accommodation requests for the Service department.

· Prepare documentation for quotations and service contracts ensuring that all invoicing coincide with the Purchase Orders / Contracts.

· Raise Sales Orders/Purchase Request/MRP Demands within SAP/MariProject and or Sage in accordance with correct purchasing and sales procedures.

· Support/attend contract review meetings when required.

· Comply with the organisation’s QA and SHE systems and support required updates as the business develops.

· Control Service contracts taking full accountability for contract renewals through to contract completion.

· Take ownership of ad-hoc maintenance/repair visits for the service department according to the customers’ requirements.

· Support lab repairs in line with process and demand.

· Control of the key account customer-owned stock (bonded stock).

· Make sure that the nZero customer portal is kept up to date and ensure that all the relevant information / reports are visible for the customer

Essential skills:

Must be computer literate and fully conversant with Microsoft Office.

· Good verbal and written communication skills.

· Ability to prioritise workload and set deadlines.

· Positive attitude and ability to multi-task without instruction.

· Organisational skills and high level of attention to detail