Customer Operations Coordinator

On behalf of our client, we are looking for an Operations Coordinator to join them on a permanent basis. As the Operations Coordinator you will be working in a busy operations department within a strong team working environment.

Role: Operations Coordinator
Pay: On Application
Location: South West London
Hours: 40 hours per week, working shifts covering hours 06:30 - 23:00 including weekends
Status: Permanent

Key Responsibilities

• Acceptance and processing of flight bookings, management of daily flying programme and liaison with internal departmental functions (air traffic control and airside handling) in the planning and safe functioning of heliport operations.
  
• Management of front of house and airside security control.
  
• Liaison with customer-operators, their aircrew and support staff and passenger care.
  
• Safe management and care of passengers and their belongings to and from airside in cooperation with heliport RFFS Airside Handling team.
  
• Liaison with external regulating agencies including co-ordination of pre-flight notification to UK border agencies for international flights
  
• Maintenance of flight movement data, data-base records, and reporting.
  
• Invoicing of fees and services provided.
  
• Maintenance of stocks and supplies required for operational, administrative and customer service provision.
  
• Acting role in accordance with safe operational procedures and safety management systems.
  
• Providing assistance in emergency incidents with casualty care, first aid, evacuation management, emergency service liaison. According to defined role in Heliport Emergency Orders.
  
• Deputising for the Customer Operations Supervisor and acting as Duty Operations Supervisor when required or lone working.
  
  Experience
  
• Educated to GCSE level, with strong communication and organizational skills.
  
• Good customer service experience, liaising with operators, aircrew, and passengers to provide a seamless and professional experience.
  
• Experience in administrative tasks such as maintaining flight records, invoicing services, and managing operational supplies.
  
• Preferably experience within aviation operations, with experience in flight bookings, scheduling, and coordination with air traffic control and ground handling teams.
  
• Good IT Skills
  
  If you are interested in applying for this position and you meet the requirements, please apply immediately!
  
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