Customer Account Lead
South Birmingham
£32-35k
Permanent
Days (office based)

EMBS Engineering are currently seeking a Customer Account Lead to join a growing engineering business that manufactures specialist components for customers around the world.

As a Customer Account Lead you will be responsible for building customer relationships, informing them on the status of their orders, monitoring any issues that arise and providing solutions. You will liaise with internal departments to monitor KPIs and update senior stakeholders on order progress.
In this role, you will manage a small team to ensure day to day activities are being monitored and account KPIs are being met. This role is an excellent opportunity for someone with Aerospace and Customer Account experience that wants to develop their career within a business that is experiencing significant growth.

What experience do you need?

• Aerospace experience is essential
  
  
• Experience of managing or leading a small team
  
  
• Ability to deal with changing customers demands and handle issues that may arise
  
  
• Confidence dealing with customers and handling any issues that arise
  
  
• Ability to manage the order process
  
  
• Confident using MRP/ERP or internal systems to manage POs
  
  
• Able to liaise with various stakeholders such as management, suppliers, accounts, sub-contractors etc to ensure targets are being met
  
  
• Focused on achieving KPIs and working to OTIF (on time in full) procedures
  
  What do you get?
  
  
• Competitive salary £32-35k depending on level of experience
  
  
• 39 hours per week
  
  
• Days with an early finish on a Friday
  
  
• Free car parking
  
  
• Modern working environment
  
  
• Opportunity to work for a growing, well established business
  
  
• Career development
  
  
• Training and development
  
  About Us
  EMBS Engineering is a dedicated talent specialist that partners with prestigious, advanced precision engineering companies in the Aerospace, Automotive/Motorsport, Nuclear, Oil & Gas, Green, Environmental, and FMCG industries. We provide expert support and advice throughout the hiring process to ensure you secure a career-defining role.
  
  Due to the nature of the work and industries supported in this position, candidates may be subject to security clearances. Therefore, our client is unable to support visa applications from non-UK residents. Only applications meeting this criteria will be considered