Location: BELFAST ARNOTT HOUSE, United Kingdom Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Cloud Security Engineer, Cloud WAF - Belfast, N. Ireland Can you deliver both technical expertise and a positive business relationship with clients? The Enterprise Services team monitors, optimizes, and matures customer environments touching industries across the globe. If you want to make an impact, protect privacy, and make the world a more secure place, come check out our cloud security engineer role About the Opportunity - Imperva's Enterprise Services program drives customer success with proactive monitoring and management that maximizes the value customers get out of their products and services. Cloud Security engineers respond to incidents related to security and system health, provide holistic operational guidance, and carry out troubleshooting and configuration within Imperva's Cloud Application Security platform. Cloud Security engineers see a broad range of activities across cloud application and security domains, from integration tasks to security response to providing analysis and insights through advanced reporting. They also consult with internal functions, both technical (such as support and R&D) and business (such as account executives and renewals). Responsibilities: • Expertise with Imperva Cloud Application Security platform • Provide comprehensive service to our customers, including proactive monitoring, configuration, integration assistance, and post-sales assistance • Act as a trusted advisor, providing a high quality of troubleshooting, investigation, and consultation when requested by customers • Take ownership and deal with issues, work with internal Imperva support, research, development and product functions to deliver actionable intelligence that will inform future product enhancements Job Requirements: • At lest 2 years experience in tech support, networking, or SOC • Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and effectively. • Strong customer service skills • Familiarity and experience with network protocols and standards - HTTP/S, SSL, DNS, TCP/IP • Familiarity and experience with OWASP top 10 risks • Familiarity with common web technology concepts such as HTML, Javascript, JSON, and REST APIs • Analytical and problem-solving mindset with the drive to research and learn in pursuit of solutions • Advantage for experience in scripting languages: Python, Bash • Bonus points - Experience with AWS or Azure • Relevant education degrees or professional certifications are desirable. He/she interfaces with the customer. In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency. At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles. Great journeys start here, apply now