Claims Administrator

Overview:
Orbital Recruitment are currently seeking a highly organised and detail-oriented Claims Administrator for our client based in Mansfield. This is a fantastic opportunity for someone with claims and administrative experience who thrives in a high-pressure environment. As a Claims Administrator, you will be responsible for ensuring the smooth operation of the office and delivering excellent service to clients by managing a range of administrative tasks.

Purpose of the Role:
The purpose of this role is to assist with the management of the end-to-end process for new and existing work, ensuring compliance with company guidelines and achieving set KPIs and SLAs. Your role will ensure accurate recording and progression of jobs, contributing to the overall success and reputation of the business.

Key Responsibilities:

• Answer and direct phone calls professionally, demonstrating excellent phone etiquette when interacting with both clients and internal teams.
  
  
• Maintain an organised filing system, both electronic and paper-based, ensuring easy retrieval of documents.
  
  
• Perform clerical duties such as typing, data entry, and managing correspondence to ensure smooth office operations.
  
  
• Coordinate schedules, meetings, and appointments for various departments and team members.
  
  
• Support various administrative tasks as required by management to ensure efficiency across the business.
  
  
• Produce daily work sheets and documentation needed for site visits.
  
  
• Liaise with external providers to schedule appointments for electricians and surveyors.
  
  
• Follow procedures for handling unrestorable/BER items and ensure compliance with recycling guidelines.
  
  Skills & Experience Required:
  
  
• Strong organisational skills and attention to detail.
  
  
• Proficiency in Microsoft Office and Salesforce.
  
  
• Excellent typing skills with a focus on accuracy.
  
  
• Strong administrative skills with a proactive approach to problem-solving.
  
  
• The ability to perform data entry efficiently while maintaining high standards of quality.
  
  
• Effective communication skills, both verbal and written, with the ability to interact professionally with colleagues and clients.
  
  
• Previous claims experience and a proven track record of administrative work, especially dealing with high-stress environments.
  
  
• The ability to handle complaints empathetically and sympathetically, ensuring that clients feel valued even in high-pressure situations.
  
  Working Environment:
  This role operates in a high-pressure environment due to the nature of the claims process, which may involve dealing with complaints and adhering to strict KPIs and SLAs. As the company is undergoing restructuring, the ideal candidate will need to be adaptable, resilient, and able to thrive under pressure while maintaining a positive attitude.
  
  This is an excellent opportunity for someone looking to grow with the company and take on new challenges as the business evolves.
  
  Working hours:
  
  Monday - Friday 08:00 - 17:00
  
  Salary:
  
  £26,000 per year.
  
  To Apply:
  If you are an experienced Claims Administrator with the necessary skills and a proactive attitude, we would love to hear from you. Please submit your CV and a covering letter explaining your suitability for this role. Alternatively, please give our friendly team a call on (phone number removed)