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Christmas Customer Assistant - Warehouse Operative - Swindon Orbital RP

Marks and Spencer
Swindon
6 days ago
Create job alert
Overview

Join our team at M&S as a Customer Assistant in Operations, where you'll play a vital role in keeping our store running smoothly behind the scenes. We're looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

Summary

Operations Assistant

Work Pattern
  • Week 1: Sunday 06:00 - 12:30; Monday 10:00 - 16:30; Wednesday 10:00 - 16:30; Thursday 10:00 - 16:30; Saturday 06:00 - 12:30
  • Week 2: Sunday 06:00 - 12:30; Monday 10:00 - 16:30; Tuesday 10:00 - 16:30; Wednesday 10:00 - 16:30; Saturday 06:00 - 12:30

Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.

The + £3.00 p/h unsocial premium applies only on hours worked between 22:00-06:00.

Under 18 disclaimer This job role involves operating mechanical equipment; we can\'t consider applications from anyone under the age of 18 to comply with health and safety legislation.

Responsibilities and expectations

Through your efficiency and agility, you\'ll help create a seamless shopping experience by keeping products available for customers at all times. You\'ll accept deliveries, unpack goods, and prepare crates to ensure the shop floor is always fully stocked. You\'ll use in-store systems and tools to track deliveries, manage stock, and ensure products are where they need to be. You\'ll work closely with colleagues across the store to support a smooth operation and help create an inclusive environment. You should be flexible and able to adapt to changing store needs.

Be ready to roll up your sleeves and keep things moving to support the store\'s operations.

Purpose
  • To deliver a great shopping experience for customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver best in town\' standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve
Key Accountabilities
  • Serve our customers efficiently and brilliantly well - on the shop floor and at service points
  • Deliver best in town\' standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices
Key Capabilities
  • Understands how M&S operates, its strategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles
Key Relationships and Stakeholders
  • Customers
  • Colleagues
  • Store Leadership
  • BIG


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