Job Description:
SECURITY CLEARANCE: Must have or be able to obtain UK Eyes Only SC/DV Security Clearance via the UK Intelligence Community (UKIC) process
TRAVEL REQUIRED:Occasional travel to Stevenage & Portsmouth
LOCATION:Hybrid Working (Typically 3 days in the office and 2 days from home) Newport, Wales
TYPE:Full time
WHAT'S IN IT FOR YOU
- Financial Reward:Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more.
- Work / Life Balance:37 hour week, flexible working around core hours, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday.
- Personal Development:Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities.
- Health & Wellbeing:Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme, on-site canteen and coffee shop.
- Family and Caregiving:Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving.
Our world is changing. And so are we. From our commitment to zero-carbon flight (#ZEROe) to cleaning up space, sustainability is at the heart of our purpose. So what's your next change?
We are seeking a Technical Specialist & Service Delivery Manager for Storage, Backup, Compute and Virtualisation products in a demanding, dynamic, and high paced environment where strong Technical & Supplier Management skills are key to success.
Reporting directly to the HO Storage and Backup you will facilitate Entry-Into-Service from Plan and Build team to the Supplier in Run Operations as part of a Multi-Function team
The role of technical Specialist / Service Delivery Manager is both a technical and service driven role managing various products including supplier management. You will need a good understanding of one or more technologies required with the ability to learn the fundamentals of all assigned products whilst abiding by ITIL best practices.
You will be working in a team of 8 designing, implementing and maintaining the infrastructure in operational condition, E2E, in line with OLA/SLAs focusing on both Business continuity and end user satisfaction via our 3rd party supplier.
HOW YOU WILL CONTRIBUTE TO THE TEAM
- Technical Support and Consultation: Provide expert technical guidance and support to engineering teams, project managers, and stakeholders. Act as a subject matter expert in specific technology domains
- Strong technical skills and experience: Specifically IT Products such as NetApp, Veeam, HPE Servers & ESXi, and have the appropriate level of knowledge to manage the product effectively via the partner.
- Documentation and Reporting: Prepare comprehensive technical documentation, including specifications, reports, and presentations. Communicate technical findings and recommendations effectively to diverse audiences.
- Monitor both in-sourced and outsourced teams and activities in conjunction with contract management.
- Perform ITIL-based processes including incident, problem, change, configuration management, asset Management, major incident management, and entry into service.
- Contribute to annual capacity planning and budget management for managed products.
ABOUT YOU
- Experience in a technical role within the aerospace, defence, or a highly regulated technology-driven industry
- Teamwork: Ability to work effectively as part of a multidisciplinary team in a fast-paced and collaborative environment.
- Previous experience working in a product based delivery model
- ITIL accredited with workplace experience
- Experience in Contract management
HOW WE CAN SUPPORT YOU
Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and we’ll always do our best to accommodate your request.
Please let us know if you need us to make any adjustments for the selection process – you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence.
As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition and meets the minimum criteria of the role (as set out in the job advert). To ‘opt in’, just select the option during your application submission and our Talent Acquisition team will contact you.
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This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
AIRBUS Defence and Space Limited
Employment Type:
Permanent
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Experience Level:
Professional
Job Family:
Digital
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