Package Description: The Role
Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, we’re made that way.
From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients – every role at IC24 is made to be brave.
Why join us?
At IC24, we know that great people administration underpins great patient care. Our People & Culture Services Hub is at the heart of supporting colleagues across the organisation, ensuring processes run smoothly and everyone receives an outstanding employee experience. We’re looking for a proactive and detail‑focused People Coordinator to join our friendly and dedicated team.
This is an excellent opportunity for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and takes pride in providing high‑quality support.
As a key member of the People Hub, you’ll deliver efficient, confidential, and accurate administrative support across the entire employee lifecycle. You’ll work collaboratively with colleagues, managers, payroll, and external stakeholders to ensure smooth and compliant processes.
This role values collaboration, encourages an inclusive and supportive environment, and promotes building respectful relationships with colleagues and patients from diverse backgrounds, including those with different communication styles and ways of thinking.
Who are we?
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
What you’ll be doing
Managing changes to employment such as contract variations, probation updates, and leaver processing.
Responding to colleague and manager queries in line with service level agreements.
Maintaining accurate records on our People Management Information System.
Ensuring compliance with key policies, including information governance and safeguarding requirements.
Providing administrative support to the wider P&C team and contributing to project work as needed.
What we’re looking for
Essential
Experience in HR or people administration.
Excellent organisational and workload‑management skills.
Strong communication skills and a friendly, professional manner.
Confident IT skills, including Microsoft Office.
A flexible, adaptable, and team‑focused approach.
A commitment to confidentiality and delivering excellent customer service.
CIPD Level 3 (or working towards), experience using HRIS, or NHS/healthcare sector knowledge would be beneficial but not essential.
Location
Kingston House, The Long Barrow, Orbital Park, Ashford, Kent TN24 0GP (Hybrid)
This role will be offered on a part time basis of 2 days per week Monday and Wednesday (15 hours).
What’s in it for you:-
Annual salary of £26,974.93 pro rata
Additional annual leave above statutory minimum based on service
Opportunity to join the NHS Pension Scheme
Additional annual leave above statutory minimum based on service
Enhanced family leave (maternity, paternity and adoption leave and pay)
Inclusive wellbeing benefits
Employee Assistance Programme including free 24/7 independent counselling and occupational health services
Professional development opportunities
Free membership to our reward and discount platform
Access to Blue Light Card and other NHS Discount Schemes
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory Basic DBS disclosure and three years of references.
We celebrate brave ideas and brave people.
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We are committed to providing equal opportunities for all people. We particularly encourage applications from ethnic minorities, applicants with a disability, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We are dedicated to creating an inclusive environment where everyone feels they belong.
We are happy to discuss any reasonable workplace adjustments needed to ensure you can perform at your best during the application or interview process or if you would like an accessible version of any recruitment documents, please contact the recruitment team on (email address removed)
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