Customer Account Manager

We are currently on the look out for a Customer Account Manager for an international aerospace engineering business to join their growing commercial team in Prestwick. This role is ideal for someone from the aerospace MRO sector, who enjoys building long-term relationships with key accounts rather than chasing sales targets.

The Opportunity

This is not a traditional sales role it's about managing strategic customer relationships, supporting commercial growth, and ensuring alignment between customer needs and internal delivery.

Key Responsibilities:

• Manage and grow key MRO customer accounts across EMEA & Asia
  
  
• Act as the main point of contact for customers from commercial negotiations to performance reviews
  
  
• Lead internal cross-functional teams to support customer programs
  
  
• Collaborate with Contracts and Program Management on proposals, pricing, and agreements
  
  
• Provide accurate sales forecasts and identify new opportunities within existing accounts
  
  Who We’re Looking For:
  
  
• Aerospace industry experience (ideally 2+ years in commercial, MRO, or customer-facing roles)
  
  
• Strong understanding of repair & overhaul contract models and customer expectations
  
  
• Confident working across functions and presenting to senior stakeholders
  
  
• Strategic, detail-oriented, and a natural relationship builder
  
  
• Willingness to travel internationally as needed
  
  Why Join?
  
  This is a global leader in energy control systems with a strong engineering heritage and an excellent reputation in the aerospace sector. Their team is driven by values, and they invest heavily in both career development and employee wellbeing.
  
  Package Includes:
  
  
• Competitive salary + annual performance bonus
  
  
• 29 days holiday + public holidays
  
  
• 9% employer pension contribution
  
  
• Private medical, dental, income protection & life assurance
  
  
• Hybrid working (ideally 2–3 days onsite)
  
  Sound like you?
  
  If you come from an aerospace, MRO, or similar technical background and want to manage accounts not just sell get in touch for a confidential chat