Work Order Coordinator

Why Join Us

Do you have customer service experience?

Enjoy being the first point of contact?

Yes? I may have the ideal role for you…

We require a Work Order Coordinator to join us on a permanent basis, at our Redditch site. 

A key position to support our customers in being the first line support for Chase or escalation of work orders, to monitor through to resolution in line with Arcus procedures, to provide first line triage to ensure work orders raised are in line with Arcus Scope of Works.

What You'll Be Doing

• Responsible for ensuring that all customer contacts are dealt with in a pleasant and professional manner, in line with Arcus processes, taking accountability to ensure effective resolution.

• Manage required processes to own the end to end work order life cycle for escalated work orders

• Managing all customer requests via various channels within specific timescales in order to meet KPIs and SLAs.

• Updating the appropriate CAFM system with all relevant call notes during and after each customer contact, providing full audit trail and updates on escalated work order

• Responsible for actioning items for chase resolution and referrals through to resolution in line with agreed service levels.

• Following Arcus procedures to ensure the best outcome is achieved for the customer and company.

• Liaise with planning, delivery teams and contractors to ensure that escalated work orders that are scheduled are adhered to and completed within set Service Level Agreements

• Manage workload and prioritise daily duties efficiently whilst communicating identified risks in line with escalation procedures.

• Additional tasks as required for work order journey an advised by line management

• Accountable for triaging client work orders and actioning pend accept, ensuring that Work Orders have been raised correctly and are flowing to the correct departments/resource.

What We're Looking For

If you have a ‘can-do’ attitude are flexible, having great listening and problem-solving skills. Have experience within either call centre or any type of retail sector, then we want to hear from you!

When you join us, you’ll receive:

Salary: £25,853 per annum 25 days annual leave, plus bank holidays  Up to 4% discretionary bonus scheme, subject to achievement of targets  25 days annual leave + Bank Holidays Group personal pension scheme of matched contributions between 5% and 6% Life Assurance  Funded Training Sponsorship Scheme Cycle to Work Scheme Health Cash Plan Up to 10% off B&Q/ Trade Point 20% off Nuffield Fitness and Wellbeing Centres

Don’t miss out on this great opportunity, and apply today by clicking on the ‘apply’ button. 

Requisition ID

2025-7912

• Responsible for ensuring that all customer contacts are dealt with in a pleasant and professional manner, in line with Arcus processes, taking accountability to ensure effective resolution.

• Manage required processes to own the end to end work order life cycle for escalated work orders

• Managing all customer requests via various channels within specific timescales in order to meet KPIs and SLAs.

• Updating the appropriate CAFM system with all relevant call notes during and after each customer contact, providing full audit trail and updates on escalated work order

• Responsible for actioning items for chase resolution and referrals through to resolution in line with agreed service levels.

• Following Arcus procedures to ensure the best outcome is achieved for the customer and company.

• Liaise with planning, delivery teams and contractors to ensure that escalated work orders that are scheduled are adhered to and completed within set Service Level Agreements

• Manage workload and prioritise daily duties efficiently whilst communicating identified risks in line with escalation procedures.

• Additional tasks as required for work order journey an advised by line management

• Accountable for triaging client work orders and actioning pend accept, ensuring that Work Orders have been raised correctly and are flowing to the correct departments/resource.

If you have a ‘can-do’ attitude are flexible, having great listening and problem-solving skills. Have experience within either call centre or any type of retail sector, then we want to hear from you!

When you join us, you’ll receive:

Salary: £25,853 per annum 25 days annual leave, plus bank holidays  Up to 4% discretionary bonus scheme, subject to achievement of targets  25 days annual leave + Bank Holidays Group personal pension scheme of matched contributions between 5% and 6% Life Assurance  Funded Training Sponsorship Scheme Cycle to Work Scheme Health Cash Plan Up to 10% off B&Q/ Trade Point 20% off Nuffield Fitness and Wellbeing Centres

Don’t miss out on this great opportunity, and apply today by clicking on the ‘apply’ button.