Web Officer

Web Officer
Birmingham

We have an exciting opportunity for a Web Officer to join our team, with hybrid working on a permanent basis. In return, you will receive a competitive starting salary of £30,518 - £33,699 per annum, depending on experience.

The Web Officer plays a key role in supporting the organisation’s digital infrastructure, ensuring that our website and associated digital platforms are engaging, functional, and compliant with brand and accessibility standards.

You’ll be responsible for maintaining, updating and enhancing The Vegan Society website and assisting in the delivery of digital initiatives that underpin strategic communications and engagement objectives.

What we offer:

• A fun and supportive team.
  
• A solutions-focused atmosphere and hard-working environment.
  
• Flexible working hours.
  
• Employee Assistance Programme and health cash-back scheme.
  
• Cycle-to-work scheme.
  
• Animal companion compassionate leave.
  
• Ethical pension scheme (5-7% employer contribution).
  
• Death in service benefit.
  
• 28 days’ leave + 8 bank holidays.
  
• Climate Perks Policy (up to six days additional paid time off when choosing sustainable transportation for foreign holidays).
  
• Central Birmingham office location.
  
  Key responsibilities will include:
  
  
• Developing, editing and maintaining website content to ensure accuracy, accessibility, engagement and brand consistency.
  
• Maintain designated website sections, including maintaining webforms, events and job listings, ensuring they remain up-to-date.
  
• Liaise with external suppliers for technical maintenance, issue resolution and performance optimisation.
  
• Assist the Senior Digital Communications Officer (SDCO) in developing new digital projects and managing existing ones.
  
• Manage user accounts for the website and other web-based tools.
  
• Support the administration of Google Analytics, Simple Analytics, Google Ads, Google Search Console, and Google Tag Manager (training provided).
  
• Monitor and manage the Google Ads account following training, ensuring compliance and performance optimisation.
  
• Conduct regular website monitoring, including performance, security, and cookie audits, escalating issues where required.
  
• Work collaboratively with the Digital Communications team to analyse digital performance across platforms.
  
• Support the SDCO to produce and present reports on website performance to the Head of Communications, identifying key insights and trends.
  
• Cover social media moderation as required (training provided).
  
• Deliver training sessions and create documentation to support staff in using digital tools and managing web content.
  
• Provide responsive assistance to staff requiring help with website content creation or technical support.
  
• Manage the web support inbox, addressing technical queries or referring them to the relevant contact.
  
• Monitor and respond to reviews or feedback associated with digital products, such as apps, in collaboration with relevant teams.
  
• Assist the SDCO with assigning and supporting Web Volunteers with tasks.
  
  Who are we looking for?
  
  Essential:
  
  
• Someone with digital expertise: proficiency in managing and optimising digital platforms.
  
• Strong communication skills and the ability to collaborate across teams with internal and external stakeholders to deliver cohesive outputs.
  
• You will need to be able to deliver consistently to a high standard, managing competing priorities effectively.
  
• An eye for innovation, identifying and implementing improvements to enhance user experience and engagement.
  
• Someone who follows a vegan lifestyle and is passionate about animal welfare, human and planetary health.
  
• An organised and enthusiastic team player with excellent time management skills.
  
• Experience managing content within a CMS.
  
• Working knowledge of HTML and CSS.
  
• High attention to detail and adherence to brand and accessibility guidelines.
  
  Desirable:
  
  
• Experience with Google Ads, Analytics, or similar digital platforms.
  
• Previous experience in a digital communications or marketing role.
  
  For a full list of duties, responsibilities and personal criteria, please refer to the full job description and person specification.
  
  Closing date for applications: 10/12/25
  
  The Vegan Society are actively recruiting for this position and may contact shortlisted candidates prior to the published closing date, so early applications are encouraged.
  
  About us:
  
  The Vegan Society makes veganism more accessible and an easily adopted approach by supporting individuals, policy and decision makers, caterers, manufacturers, health care professionals and the media.
  
  Equality, Diversity and Inclusion:
  
  The Vegan Society values equality, diversity and inclusion. We want to be an organisation that tackles any structural discrimination or prejudice. We are actively trying to increase diversity in our organisation and encourage applications from all sections of the community. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
  
  It is a condition of your employment that, as far as is possible and practicable, you adhere to a vegan diet and lifestyle.
  
  If you are interested in applying for the role, please click on the Apply button