Warranty Manager

Position: Warranty Manager

Job ID: 187/185

Location: Norfolk

Salary: £45,000 - £52,000

Benefits: 25 days annual leave, employer pension contribution, death in service, cycle to work scheme, TELUS Assistance Programme, sick pay scheme

Type: Permanent

HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.

The below job description will outline this position of Warranty Manager.

Typically, this person will take ownership of warranty support activities for newly delivered yachts, acting as the main customer contact and coordinating internal and external resources to ensure warranty matters are resolved efficiently, professionally, and cost-effectively.

HSB Technical’s client is a well-established and respected organisation within the marine manufacturing sector.

Duties and responsibilities of the Warranty Manager:

• Act as the primary point of contact for customers reporting warranty-related issues on newly delivered vessels

• Coordinate labour, materials, suppliers, and subcontractors to resolve warranty concerns while keeping customers informed and expectations realistic

• Manage and process warranty claims, identifying opportunities to recover costs from suppliers and subcontracted partners

• Liaise with quality and supply chain teams to highlight recurring issues and supplier performance concerns

• Work cross-functionally to investigate root causes of warranty issues and support continuous improvement within production processes

• Apply structured problem-solving techniques, including 8D methodologies, to address ongoing or repeat issues

• Track warranty expenditure and provide cost and performance reports as required

• Provide occasional out-of-hours support to ensure critical issues are resolved promptly

Qualifications and requirements for the Warranty Manager:

• Extensive technical knowledge of yacht systems, including mechanical, electrical, rigging, and joinery

• Previous experience within yacht manufacturing, marine systems, or a similar marine environment

• Sailing experience

• Strong IT capability, particularly with Microsoft Word and Excel

• Excellent verbal and written communication skills, with the ability to build strong customer relationships

• Highly organised and self-motivated, with the ability to manage multiple priorities in a fast-paced environment

• Methodical approach with strong analytical and problem-solving skills

• High attention to detail and the ability to work to defined schedules

• Full UK driving licence and willingness to travel to various sites as required

This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role