Urgent & Emergency Care Clerical Assistant

You will be required to process all enquiries politely and efficiently, displaying empathy when answering queries at the reception desk or over the telephone.

You will be required to deal with enquiries from Police and other external agencies concerning missing people by searching for details on hospital database, whilst always maintaining confidentiality.

You will ensure that all administrative duties are carried out in a professional, accurate and efficient manner always.

You will be responsible for providing a customer orientated reception service and clerical support to the clinical team in the Emergency Department. This is to include accurately registering and updating details onto the hospital and national databases and assisting in any enquiries from internal or external agencies.

You are responsible for alerting clinical staff if you notice a patient looking distraught or unwell needing urgent medical attention, and to activate the emergency alarm where necessary.

You must also recognise the legality of patient documentation and always maintain patient confidentiality.

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• 
  
• The Lister Hospital, Stevenage
  
• New Queen Elizabeth II (New QEII), Welwyn Garden City
  
• Hertford County, Hertford
  
• Mount Vernon Cancer Centre (MVCC), Northwood
  

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role.