Tenancy and Estate Management Officer

Job Description
3 month Contract With A Local Authority

To manage a patch of tenancies and estates (housing dwellings, garages, shops) for the Council, ensuring effective tenancy and estate management (excluding income collection and anti-social behaviour enforcement) through new tenant visits, tenancy changes, abandoned properties, estate walks, tenant advice, enforcement using tenancy agreement and legal powers.

Key Responsibilities

• Conduct new tenant visits, introductory inspections and sign-ups.
  

• Process mutual exchanges, successions, tenancy change requests, abandoned properties.
  

• Organise and attend estate walks, maintain visible presence on estates.
  

• Provide advice to tenants regarding rights, responsibilities and tenancy conditions.
  

• Identify and investigate tenancy breaches and estate issues (untidy gardens, abandoned vehicles/properties, etc).
  

• Use tenancy agreement and legal powers to take enforcement action where appropriate.
  

• Work collaboratively with other colleagues, agencies and departments (repairs, compliance, neighbourhood services) to improve estate environment and tenancy sustainment.
  

• Maintain accurate records, casework files, and manage a caseload effectively within performance targets.
  

• Promote tenant and community engagement, support resident involvement in estate management.
  

• Comply with all relevant policies, legislation (Housing Act(s), tenancy law) and Council’s procedures.
  

• Undertake any other duties commensurate with the grade.
  

Requirements

• Good working knowledge of housing tenancy and estate management practices (tenancy law, enforcement powers, mutual exchanges, successions).
  

• Experience of carrying out inspections, visits and estate/tenancy casework.
  

• Experience of working with tenants/residents and partner agencies.
  

• Awareness of estate management issues: garages, shops, voids, abandoned properties, environmental issues on estates.
  

• Excellent interpersonal skills, ability to communicate with a wide range of people (tenants, colleagues, agencies).
  

• Ability to plan, prioritise and manage a varied workload in a fast-paced environment.
  

• Able to investigate issues, make decisions, and carry out or recommend enforcement action.
  

• Competent in Microsoft Office (Word, Excel, Outlook), housing or tenancy management IT systems.
  

• Strong organisational, record-keeping and report writing skills.
  

• Ability to work independently and as part of a team, with flexibility and pro-activity.
  

• Ideally a qualification in Housing (e.g., CIH Level 3/4) or equivalent experience.
  

• Commitment to the Council’s values (customer focus, working together, pride in Charnwood) and to equality, diversity and safeguarding.
  

• Full UK Driving License with access to vehicle
  

• Basic DBS is Required