Telecoms Billing Manager

Our client is seeking an experienced Billing Manager to oversee complex billing processes and manage a team. Candidates must have expertise in telecoms billing, strong leadership skills, and attention to detail.
Key Responsibilities:

• Manage systems and processes for customer accounts, billing profiles, and provisioning orders.
  
• Oversee monthly billing cycles, ensuring accuracy and resolving errors prior to invoice processing.
  
• Handle billing queries and provide analytical reports.
  
• Ensure compliance with SLAs for ticket management and query resolution.
  
• Liaise with customers, suppliers, and internal teams to ensure timely and accurate processes.
  
• Approve supplier invoices and manage purchase ledger activity.
  
• Deliver training and support for billing systems.
  
• Escalate and resolve complaints efficiently.
  Requirements:
  
• Proven experience in team management and telecoms billing.
  
• Strong skills in Excel (pivot tables, charts, lookups) and attention to detail.
  
• Ability to prioritise, multitask, and work under pressure.
  
• Excellent communication skills and proactive problem-solving abilities.
  
• Flexible, organised, and customer focused.
  Desirable:
  
• Experience with SQL, Access, or ERP systems (e.g., Navision).
  
• Background in the satellite communications or cellular/telecoms sectors.
  Benefits:
  
• Free Parking
  
• 25 days + Bank Holidays
  
• Bonus and Pension Scheme
  
• Paying up to £50k
  Our client is a Disability Confident employer.
  Clockwork Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Clockwork is an Equal Opportunities Employer.
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