Technical Service Manager — Government & Defence Satellite Communications
Location: Redhill (office-based for first 6 months; must be commutable)
Salary: £45,000–£52,000 + benefits
Clearance: Must hold, or be eligible to obtain, DV clearance
The Role
You’ll own and drive all UK Government support cases across Commercial Satellite Communication Services (CSCS), ensuring SLAs/KPIs are consistently met or exceeded.
You’ll coordinate multi-disciplinary resolver groups, brief senior stakeholders, and keep cases moving to timely resolution. You’ll also shape support processes, documentation, and training, and help launch new UK Government services into BAU.
Key Responsibilities
- Take end-to-end ownership of UK Government support cases, coordinating internal resolver groups and ensuring effective resolution and customer satisfaction.
- Provide internal briefings to senior management on status and plans; manage MOD escalations
- Plan and manage field service visits (logistics, equipment/spares, commercial arrangements), liaising with external MoD stakeholders when required.
- Create and maintain support documentation; track trends via the ticketing system and lead improvement programmes.
- Ensure accurate configuration capture (e.g., Secure Insight) and support minor projects (support/obsolescence).
- Train 1st/2nd line teams and assist with onboarding of Field Service Engineers.
- Collaborate closely with MOD System Engineering/Project teams; provide confident, professional technical engagement with the Government customer
Must-Haves
- Ex-Royal Navy (CIS/WE Comms) at Senior Rate level (or equivalent), with hands-on experience of naval comms equipment relevant to commercial/military SATCOM support and experience managing junior personnel.
- Ability to hold DV clearance (current or eligible).
- Royal Navy technical comms experience across COMSAT, MILSAT, MNE, and message handling; understanding of wider MOD networks across land and sea.
- Strong technical grounding in electrical/electronic systems, IT networking, and satellite communications.
- Proven ownership mindset—prioritisation, independent decision-making, and driving cases to closure under pressure; excellent customer communication.
- Commutable to Redhill; fully onsite for the first 6 months (probation). (From brief)
Nice to Haves
- ITIL understanding/exposure.
- Experience with ticketing/monitoring tools and configuration control practices
- Flexibility to travel as required.
Application Process
To apply, please submit your CV and a cover letter detailing your relevant experience and qualifications for the role. Applications will be reviewed on a rolling basis, so early submissions are encouraged.
Equal Opportunity Employer
We value diversity and are committed to creating an inclusive work environment. We encourage applicants from all backgrounds to apply.
Contact
Elvis Eckardt
