Spa Manager

• Current
  / previous experience as a Spa Manager in a busy high-end
  environment managing a strong team of Hosts and Therapists

•  Exceptional
  communication skills.Able to
  work alone and within a team

• Pro-active
  and reliable

• Great guest service skills

• IT
  skills

• Have
  strong organisational and administration skills with close attention to detail

• Ensure
  a monthly stock count of all retail items 
• Order
  and keep appropriate par levels of stock at all times.
• Maintain
  a sound knowledge of all treatments, packages and any promotions.
• Participate
  in demonstrations/ events as required.
• To be
  striving monthly for membership targets
• To
  ensure the retention of members remains at 80% by engaging with Active and
  Non-Active members.
• Promote
  retreats, boot camps and corporate events to new and existing members

 GUEST RELATIONS

• Maintain
  the highest standard of guest service by following Gaia procedures and
  displaying genuine care and attention to detail.
• Conduct
  spa tours for VIPs, journalists and prospective members.  Act as an
  Ambassador for the spa at all times.
• Ensure
  the Spa team regularly record guest preferences, accurately updating guest
  profiles.
• Ensure
  confidentiality at all times including data protection, medical details and any
  information provided in confidence by the client.
• Deal
  with any client complaints promptly and effectively, ensuring client
  satisfaction and revenue is not jeopardised.  Record any grievances and
  follow up accordingly, communicating with the General Manager at all times.
   

 SPA OPERATIONS AND CLEANLINESS

• Manage
  pool & hot tub cleanliness, pool plant operation and safety on a daily
  basis.
• Ensure
  the provided services within the spa are kept to a high operational standard
  (changing rooms, pool area, outside area, experience treatments within pool
  area,main walkways
• Ensure
  current legislations are implemented and adhered to across the Spa operation.
• Ensure operational
  manuals are kept in line with legislation and operational performance.
• Conduct
  regular Health and Safety audits of the site, addressing issues as they arise.
• Manage
  on site contractors for completion of all maintenance and servicing on site
• Monitor
  guest feedback on the provision of services within the gym to ensure we are
  hitting the 5 star standard across the board.
• Ensure
  Spa team are implementing cleanliness standards and procedures across the spa

 DUTY MANAGEMENT

• Act as
  Duty Manager when assigned to this role as part of the rota.
• When on duty:
• Ensure
  the facility is adequately manned at all times.  Oversee the smooth
  running of all business centres in the spa.  
• Inform
  the relevant department head of any complaints or issues regarding the Spa’s
  facility, taking action or recommending amendments if necessary.
• Responsible
  for Opening/Closing Procedures when on duty.
• Complete
  opening procedures and check lists per relevant area on a daily basis,
  reporting any housekeeping or maintenance issues to the relevant department and
  ensuring prompt resolution.
• Carry
  out daily briefings with the entire spa team, communicating guest information,
  hotel news.

 PERSONNEL MANAGEMENT

• Responsible
  for creating and maintaining staff rosters for Spa Operational Team according
  to business demands, ensuring adequate cover at all times.
• Maintain
  staff moral and council/motivate where necessary. Record, report and always
  attempt to resolve grievances as quickly as possible.
• Responsible
  for the recruitment, induction, training, development, performance appraisals
  and discipline of all Spa staff, under the supervision of and in communication
  with the General Manager.
• Oversee
  attendance sheets, sick leave and holiday arrangements, ensuring adequate
  business cover is maintained.
• Conduct
  effective inductions and ongoing training for all Spa Team members in line with
  The Gaia brand standards, accurately recording and keeping Training Inventory
  Checklists for each team member.
• Any other duties as required