Site Operations Manager

ADDEV Materials is a leading distributor of aerospace coatings, composite materials and allied products in Europe and beyond. Our long-term commitment to delivering high level technical support and understanding is at the core of our success, whether through a pro-active customer services experience or frontline technical representation.

Role Summary and Main Purpose of Position

As Operations & Site Manager Holywell Green you are responsible for delivering the highest quality of service to our Custom Packaging and Composites customer base situated in the EMEA region.

You will manage all Custom packaging and composites customer services, production, warehouse and distribution activity (customer services, customer & production stock management) and liaise closely with Supply chain, QHSE and sales team to ensure total customer satisfaction.

To gain a clear understanding of the company’s strategic and commercial targets, structuring the customer services, warehouse and distribution and production activities to meet current targets and future strategy.

As a member of the ADDEV Materials UK management team, set policies, procedures and KPIs that deliver the company’s objectives and communicate them clearly to your team. Manage, coach/mentor and support them in implementing and achieving their objectives.

Key Deliverables & Responsibilities

• Set the example and going forwards maintain a “customer first” attitude throughout your team.
• Responsible for the Holywell Green site facility management, overseeing the scheduled maintenance of the building and critical plant equipment.
• To manage the customer services, production, warehouse and distribution activities and processes to comply with the company QMS (Quality Management System) and to maximize efficiencies and improve productivity.
• Support the custom packaging and composite customer services team to deliver company targets controlling and utilising appropriate resources.
• Take ownership of customer issues and follow problems through to resolution.
• Liaise with the supply chain team to ensure that the company’s inventory targets specific to custom packaging and composite business with regards to stock turn, inventory availability, stock optimisation and obsolescence are achieved. Where necessary liaison with key supply partners to achieve tangible improvements in supplier delivery performance and quality.
• Reporting/Process Management: Oversee reports for supplier and business performance such as OTD, OTIF and stock management reporting via company ERP software. Process creation, management harmonizing to deliver to business.
• Operational Delivery: For the production function, delegated customer consignment locations or 3rd party providers. Ensure that the people are managed and have the support and resources needed to perform their roles.
• Implement a Sales and Operational Plan (S&OP) in order to increase visibility on our clients material forecasting in order to optimise our stock holding, OWC and distributor obligations to our key supply partners.
• Provide HR support to your team on matters such as staffing, disciplinary issues, timekeeping, training and development.
• Oversight of IT & proactive use of the CRM platform as required to deliver the proper operation of the business.
• Attend cross functional meetings at UK level, contributing towards the operational and strategic development of the company.
• Responsible for overseeing, implementation and adherence of company health and safety policies for the Holywell Green site.
• Ad Hoc:To undertake any other duties - from time to time - which can be reasonably requested by the General Manager.

Key Challenges (and KPI’s)

• Develop service procedures, polices and standards, maintaining accurate records and an orderly workflow according to priorities, ensuring they are time and cost effective
• Analyse statistics and compile detailed, meaningful reports as and when required
• Maintenance of ERP system to ensure correct and up to date data is available e.g. pricing, trade agreements, general data
• To take responsibility for the motivation, welfare, discipline and activity of nominated departments and to ensure they operate to agreed performance standards. To also identify any training and development opportunities within and facilitate training where possible.
• Team Coordination: coordinating the supply chain team such as communication & activities as directed by the requirements of the business flowed down by the Operations Manager.This also involves holding weekly meetings to ensure all staff are kept updated with any developments on a business and wider group level.
• Performance Management:Monitoring and reporting on departments and individuals performance.
• Target Monitoring:Ensure that operational targets are achieved and exceeded for each department they are responsible for.

Health and Safety

In addition to Main Duties and Responsibilities, every employee has overall responsibility for:

• Taking reasonable care for your own Health and Safety and the Health and Safety of others who may be affected by your actions.
• Ensuring compliance with all relevant Quality standards/procedures on your site. This includes reporting any deviations from these standards/procedures, completing corrective actions and making recommendations to prevent similar deviations in the future.

This job description does not represent a finite list of duties and you may be called upon to undertake further duties or additional duties not already mentioned but in accordance with your role.