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Job Title:ServiceNow Developer Lead
Location:Chiswick, London / Milton Keynes – Majority remote working with the requirement to go to the office on business needs.
About the role:
Due to growth, we have a brand new permanentServiceNow Developer Leadvacancy reporting into our Head of Digital Workplace.
In this role you will lead the ServiceNow developers, assisting in the management of the development team for the implementation and maintenance of the ServiceNow developments. Identifying opportunities in delivering business value.
The majority of ServiceNow work will relate to the ITSM module, components, and integrations. It will potentially involve further modules including ITOM, HR, etc.
You will work closely with the Head of Digital Workplace and other Digital Workplace team members to ensure a coordinated response to requests is generated and transfer the knowledge of the ServiceNow application and modules to the user community.
Key Responsibilities
Provide technical guidance and mentorship to the ServiceNow development team members.
Ensure that development work is completed on time and to a high standard.
Work closely with project managers, functional consultants, and other teams to ensure that development work is aligned with business requirements.
Provide technical support to other teams and help resolve technical issues.
Hands-on delivery of change requests for ServiceNow modules.
Influence and recommend solutions for the prioritisation strategy for new requirements, to provide an audit trail, transparency.
Develop existing and new processes by analysing and identifying areas for modification to improve the "As Is". Utilising and assigning in maintaining the administrative tools (Azure Dev Ops and ticketing system)
Maintain systems by monitoring, identifying and correcting software defects.
Write and maintain code specification and business functionality/user documentation. Maintain documentation.
Analyse the performance of the ServiceNow enterprise platform to take action to correct deficiencies along with other team members.
Provide build estimates for assigned tasks / work items.
Undertake development of scoped product features and enhancements as per business requirements.
Liaise with internal business stakeholders to gain understanding of needed changes or modifications of existing programs.
To be successful in the role, you will have;
Substantial experience working with ServiceNow.
Experience with ServiceNow Integration especially with service graph connectors.
Demonstrates capability of proactive end-to-end ownership of product delivery including delivery to estimates, robust hosting, smooth release management, and consistency in quality.
Demonstrating in-depth knowledge and experience working with workflows in one or more key areas of the ServiceNow platform (e.g., ITSM, CSM, ITOM, SecOps).
Strong experience in Scripting and ServiceNow APIs.
Good knowledge of JavaScript.
AJAX, XML, JSON, CSS, and HTML. - Nice to have
Proficient with Agile and Waterfall methodologies.
Strong analytical and communication skills, and the ability to work well in a fast-paced, dynamic team environment.
BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.
Do you believe the world deserves excellence?
We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.
Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark.
Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company.
If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team, apply now and become part of the BSI family!
D&I Policy
BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.
If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner.
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Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.
