Senior Site Reliability Engineer | Manchester, UK

About the Role:

Grade Level (for internal use):
11
The Team:

This position offers significant potential to help shape the future direction of DevOps and your own career. The team is responsible for ensuring the availability, latency, performance, efficiency, and stability of our critical infrastructure, all of which runs in AWS. You will collaborate closely with multiple stakeholders including development teams to implement and maintain reliable and scalable systems while adhering to industry best practices and security standards.

Responsibilities and Impact:

• Design, implement, and maintain observability solutions to track system health and performance.
• Analyze observability data to identify and troubleshoot potential issues proactively.
• Develop and implement alerts and notifications for critical events.
• Collaborate with development teams to enhance system resilience and reduce downtime.
• Analyze and optimize performance metrics to resolve latency bottlenecks and improve system responsiveness.
• Develop and maintain metrics dashboards to track key performance indicators (KPIs).
• Design and implement automated deployment and rollback procedures to mitigate risks.
• Analyze root causes of incidents and implement preventive measures to minimize recurrence.

What We're Looking For:

Basic Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience as a Site Reliability Engineer or equivalent in a similar role.

• Proficient in application and infrastructure observability, Splunk OpenTelemetry preferred
• Experienced in production environments running in AWS
• Comfortable with Infrastructure as Code, Terraform is preferred
• Comfortable with CI/CD pipelines such as GitHub Actions, Azure DevOps
• Excellent troubleshooting and problem-solving skills with a knack for identifying and resolving complex technical issues
• Familiarity working in an Agile environment
• True understanding of Site Reliability Engineering
• Ability to build and maintain a system and culture that supports and implements SLOs.
• Familiar with Docker & Kubernetes, specifically EKS & ECS
• Familiar with programming languages, such as Python or .NET C#.

Additional Preferred Qualifications:

• Proven experience in monitoring, analyzing, and optimizing the performance of large-scale distributed systems in a cloud environment
• Proven experience with Windows or Linux production environments, including managing servers, operating systems, and network configurations within the cloud
• Proven scripting and automation skills, preferably Powershell, Bash or Python
• AWS certification preferred
• Ability to work independently and as part of a collaborative team, effectively communicating technical concepts to both technical and non-technical stakeholders.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.#J-18808-Ljbffr