Senior IT and Infrastructure Manager

Description

Position at Resolver The Role:To lead Resolvers corporate IT function across our UK and overseas hubs. This role is pivotal to not only continuing to enhance our corporate IT systems but also in the design of novel solutions to some of the challenges our Open Source Intelligence (OSINT) analysts face. The ideal candidate will have a breadth of experience supporting complex IT systems across a global user base and a sound understanding of security best practices. Description of the role:Develop, implement, and maintain a comprehensive IT strategy to protect corporate IT systems and servicesLead the IT teams in Resolvers UK and overseas hubs in executing IT transformation projectsProvide expert guidance and mentorship to junior IT staff.Manage the security and delivery of end user computing/ client support for 700+ staff working remotely and in offices globallySupport a diverse set of users across Windows, macOS, linux and ChromeOS using Microsoft Entra, Intune and JamfAdministration of corporate IT systems including Google Workspace, M365, Slack, corporate password managers and the Atlassians suite of toolsEnsure that guidance for end users remains up to date on usage of corporate IT systemsOversee all onboarding and offboarding activities for UK based staff to ensure users have a consistent experienceDevelop strategies to further enhance technical integration across Resolver and KrollConduct regular IT and security risk assessments and vulnerability analyses to identify and mitigate security risks.Work with our parent company’s InfoSec team to develop and enforce Resolver specific policies and processes following industry best practiceOversee incident response planning and conduct investigations of security breaches.Own, manage and enhance our in-house systems for secure OSINT researchManage, maintain and enhance where possible hardware and support systems to enable effective and secure OSINT research Assist with the design and implementation of novel IT systems to meet analyst OSINT and collection requirements. Ensure compliance with relevant laws, regulations, and industry standards (., GDPR, ISO/IEC 27017; ISO/IEC 27001).Support external audits of IT systemsProactively engage in supporting the completion of customer pre-sales questionnaires relating to IT and SecurityEssential Qualifications and Experience:Bachelor’s degree in Computer Science, Information Technology, Cybersecurity,(or equivalent) or demonstrable experience in a related field. At least 7-10 years of experience in IT, with at least 3-5 years in a leadership or managerial role.Extensive knowledge of IT infrastructure, including Google Workspace and cloud environments.Proven experience with security frameworks and standards (., ISO 27001).Strong analytical, problem-solving, and decision-making skills.Excellent communication and interpersonal skills, with the ability to convey complex security concepts to non-technical stakeholders.Ability to handle high-pressure situations and make sound decisions in critical circumstances.Desirable: and understanding of operational security and OSINT conceptsBenefits: Our rewards are as unique as our culture, and we want to attract the best people and retain them. Not only will we ensure that your development is key, but you will be joining a fantastic team of like-minded people who work together as one team to achieve a shared vision. We offer an excellent salary and benefits package which includes: Market competitive pay rates based your skills and experience Discretionary bonus scheme / commission scheme with payment based on revenue generated as a result of generated sales leads 33 days holiday including Bank Holidays Critical Illness insurance Life Insurance Cover Healthcare Cash Plan / Healthcare, dental and vision plan An attractive pension / 401k retirement plan scheme Cycle to Work Scheme Employee perks schemes offering discounts, rewards, giveaways and more Mental health wellbeing portal and access to an in-house clinical psychologist Flexible working opportunities Statement: #LI-Hybrid