Be at the heart of actionFly remote-controlled drones into enemy territory to gather vital information.

Apply Now

Senior Head of Operations & Retail Transformation

Mountain Warehouse
Greater London
2 months ago
Create job alert

Description

The Senior Head of operations & Retail Transformation is responsible for overseeing all aspects of retail activity within the business, The role requires strong leadership in driving transformational change to enhance operational effectiveness and future-proof the business ensuring efficient operations, cost control, and strategic alignment with company objectives. The is role will deliver transformation across retail and support with operations. Working closely with key stakeholders and directors, the role ensures seamless retail operations while optimising efficiencies, sustainability, and customer experience across global locations.


Key Responsibilities

Lead  transformational Change across retail business:

  • Lead transformational change initiatives that drive efficiency, innovation, and long-term retail success.
  • Foster a high-performance culture focused on adaptability, continuous improvement, and operational excellence.
  • Influence and inspire teams at all levels to embrace change and new ways of working.
  • Act as a strategic thought leader, ensuring the retail function evolves with industry trends and business needs.
  • Design and implement high-standard retail processes that drive consistency and operational efficiency across all locations that delivers cost reductions in stores.
  • Establish best practices that enhance productivity and reduce costs while maintaining high service levels.
  • Ensure continuous improvement and adaptability of processes to align with business objectives.
  • Identify and implement operational improvements across stores and all retail operational functions , streamlining processes, improving  efficiency, and ensuring sustainable, scalable change.
  • Lead and manage various retail improvement projects, ensuring successful execution and measurable results.
  • Collaborate with cross-functional teams to drive innovative solutions and cost-saving initiatives.


Retail Operations Management:

  • Lead and support the Head of retail ops to deliver  all retail operations globally, ensuring consistency and excellence in service delivery.
  • Develop and implement operational strategies that align with business objectives and drive efficiency.
  • Ensure compliance with company policies, industry regulations, ESG standards, and legal requirements across all retail locations.
  • Drive operational excellence and standardisation across retail stores to enhance performance and customer experience.
  • Lead transformational change initiatives to improve agility, innovation, and long-term sustainability within the retail function.


Commercial Awareness & Business Performance:

  • Drive commercial performance by optimising store profitability, cost efficiency, and revenue generation.
  • Analyse key financial and sales data to make informed decisions that support business growth and sustainability.
  • Develop and implement strategies to enhance customer experience, increase footfall, and improve conversion rates.
  • Ensure stores operate in a commercially viable manner while maintaining high service standards.


Cost Control:

  • Responsible  for dept cost management, ensuring operational budgets are adhered to and optimised.
  • Support with supplier  negotiations to deliver cost savings.
  • Work closely with finance teams to monitor and report on operational expenditure.
  • Produce clear KPI reporting for retail performance, providing data-driven insights for strategic decision-making


Stakeholder & Director Engagement:

  • Act as the key point of contact for retail operations, liaising with directors, senior management, and key stakeholders to align strategies and goals.
  • Provide leadership, guidance, and support to regional retail operations teams.
  • Foster a culture of collaboration, innovation, and continuous improvement across global retail operations.


We would like to meet someone who is


  • Proven experience in a senior retail operations leadership role within a global or multi-site retail environment.
  • Strong commercial acumen with the ability to drive profitability and cost efficiencies.
  • Extensive experience leading transformational change and process improvements.
  • Excellent stakeholder management skills with the ability to influence at all levels.
  • Strong commercial acumen and ability to drive efficiencies while maintaining high standards.
  • Ability to develop and execute strategic operational plans in line with business objectives.
  • Strong analytical skills with a data-driven approach to decision-making.
  • Excellent leadership, communication, and negotiation skills.
  • Experience in managing a team and developing talent within retail operations.


Benefits


  • Competitive salary and benefits package
  • Hybrid working, 3 days in London based office & 2 working from home
  • Holiday allowance
  • 50% staff discount & 25% for family and friends
  • Pension scheme


INDMP
At Mountain Warehouse, we’re passionate about helping our customers enjoy the great outdoors. With a focus on sustainability, we design quality products that are made for adventure and built to last, whether it’s for hiking, running, skiing, or just exploring closer to home. As a team, we’re united by our passion for the outdoors, our commitment to exceptional customer service, and our belief in working together to achieve great things.

We value individuality and teamwork, believe diversity drives innovation and success, and are committed to building an inclusive and supportive workplace where everyone feels valued and empowered. Whether you’re creating an exceptional in-store experience, driving innovation behind the scenes, or shaping the future of our brand, every role plays a part in bringing Mountain Warehouse to life. If you’re excited about adventure, retail, and making a difference, we’d love to hear from you!

Related Jobs

View all jobs

Head of HR

Estates and Facilities Manager

Financial Crime – Strategy Lead

Head of Investor Data Strategy

Head of Operations - Unplanned Care

Project Manager

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Jobs

Space Industry Recruitment Trends 2025 (UK): What Job Seekers Need To Know About Today’s Hiring Process

Summary: UK space‑sector hiring has shifted from pedigree‑first screening to capability‑driven evaluation across the full stack—spacecraft systems, payload/RF, flight software, GNC/ADCS, propulsion, structures/thermal, AIT (assembly–integration–test), mission/ground operations, reliability/radiation, and compliance (ECSS, export control). Employers want proof you can build, test, operate and scale space systems safely and economically. This guide explains what’s changed, what to expect in interviews & how to prepare—especially for satellite/spacecraft engineers, payload & RF/MM‑wave, flight & ground software, GNC/ADCS, power/thermal, AIT/test, mission ops, data/EO, and space product/TPM roles. Who this is for: Systems engineers, payload/RF engineers, flight software & FDIR, GNC/ADCS, power/thermal/structures, propulsion, AIT/test, reliability/radiation, QA/compliance, ground segment/cloud, mission operations, EO/data processing, and product/programme managers targeting roles in the UK space ecosystem.

Jobs

Why Space Careers in the UK Are Becoming More Multidisciplinary

The UK’s space sector is growing fast — from satellite systems and Earth observation to satellite communications, space robotics, propulsion, space data analytics, and mission operations. But the nature of space work is changing. Projects involving satellites, launch systems, space robotics and ground infrastructure are now embedded in regulation, public perception, human interaction and cross-disciplinary design. Space careers in the UK used to be dominated by engineers, astrophysicists, systems analysts and telemetry experts. Today, they increasingly demand fluency not only in aerospace, software, electronics & data, but also in law, ethics, psychology, linguistics & design. After all, space systems operate under treaties, privacy constraints, public scrutiny, international collaborations and human interfaces. In this article, we explore why space careers in the UK are becoming more multidisciplinary, how those allied fields intersect with space work, and what job-seekers & employers must do to thrive in this evolving cosmos.

Jobs

UK Space Team Structures Explained: Who Does What in a Modern Space Department

The UK space sector is rapidly expanding. With growth in satellite design, Earth observation, communications, launch systems, space science, downstream applications, and regulatory and operational services, there’s rising demand for skilled professionals across many disciplines. Building a high-impact space organisation requires well-defined team structures, clear roles, strong collaboration, and alignment across engineering, science, operations, regulation, and commercial functions. If you are applying for roles via UKSpaceJobs.co.uk or hiring into your company, this guide will help you understand the principal roles you’ll find in a space team, how they interact during mission lifecycles, what skills UK employers expect, salary norms, common challenges, and best practice for structuring space teams that succeed.

🍪 We use cookies to enhance your browsing experience on our website. By continuing to use this site, you consent to the use of cookies as described in our Cookie Policy. You can review our Cookie Policy for more information.