Job Details: SDWAN Technical Design Authority
Full details of the job.
Vacancy NameSDWAN Technical Design AuthorityVacancy NoVN589Employment TypeFull-TimeLocationHarrogateType of VacancyPermanentJob Description
REDCENTRIC
SDWAN Technical Design Authority (3rd Line)
DEPARTMENTProject DeliveryTEAMEngineeringLOCATIONHybrid/RemoteREPORTS TONetwork Delivery Team LeadVERSION & DATEV4.0 15/09/25
ABOUT REDCENTRIC
Redcentric is a leading managed service provider with a rich end-to-end solution portfolio covering the spectrum of Connectivity, Cloud and Collaboration, designed and delivered by our own highly skilled teams from our privately owned, UK based multi-million pound infrastructure.
Redcentric has annualised revenues in excess of £100million, more than 500 highly skilled employees serving over 2000 customers across the UK.
With the IT landscape in constant evolution, Redcentric is built around today's modern IT challenges offering application, collaboration, infrastructure, network and IT security services. Learn more about what we do on our website www.redcentricplc.com
JOB DESCRIPTION
AIM OF THE ROLE:
The main role for this position is to deliver SDWAN projects, in line with industry best practices, to our customers, based on our UK wide national network. The role demands a high degree of technical design and understanding of wide area networks, SDWAN, WAN, MPLS, LAN, Cloud Based Services and VOIP or combinations of all services. This will be a predominantly project customer facing role.
There is also a requirement to work with the solutions, development and core network teams to develop and continue to update standard customer solution templates and provide feedback for consideration into future core network architectural changes to keep us ahead of the market.
This will be a customer facing role and will require you to work alongside solutions and sales teams providing validation for SDWAN solutions.
KEY RESPONSIBILITIES:
Duties will include, but are not restricted to the following -
- Low Level Technical design of customer SDWAN solutions based on their requirements via sales and solutions teams.
- Work with project managers and coordinators to prepare project initiation and system requirements documents for customer sign-off prior to project commencement.
- Take full ownership and a proactive role in project delivery and ensure that project time scales are met.
- Hands-on experience in configuring and troubleshooting various network technologies, especially firewalls, routers and switches.
- Liaise with customer for any support calls or project meetings as required
- Prepare technical hand-over documentation for the support teams and deliver any training if required to ensure the customer solution will be fully supported post project implementation.
- Ensure that all support systems have been updated with technical details of the customer solution and that all the new managed equipment that is part of the solution is added to network monitoring.
- Undertake personal and technical development as agreed with your line manager, either through in-house training, product training and self-study as available
- Document and maintain processes in line with working practices
- Escalate any challenges or issues in a timely manner and in line with company processes
- Liaise with Engineering Manager for effective use of time and any scheduling requirements for workload
- Attend regular team meetings and One to One sessions with your direct line Manager
- Adherence to Redcentric Solutions Limited ISO09001 and ISO27001 certification standards:
- Compliance with Redcentric's policies and procedures
- Handling and protection of Redcentric information
- Reporting of security events
- Implementing appropriate policies and procedures
PERSON SPECIFICATION
The ideal candidate will be a bright and enthusiastic individual who is dedicated to achieving great results, they will ideally have the following skills, attributes and experience:
ESSENTIAL
- 5-years + technical experience in a service provider background, network project implementation role or similar.
- Fortinet NSE-7 SD-WAN certification.
- Proven FortiGate & Meraki SD-WAN design and implementation experience.
- CCNP level in one of more following areas; Routing and switching, Wireless, Data Centre or security.
- Advanced knowledge of WAN and LAN technologies.
- Able to work independently on projects and support issues.
- Full understanding of TCP/IP protocol stack backed up by hands on experience working with IPv4 and IPv6.
- Proven experience working with network technologies including L2/L3 VPN and traffic engineering, OSPF, BGP, and QoS on Cisco networks
- Hands on configuration, troubleshooting and architecture of various network vendors - Fortinet, Cisco, Huawei, OneAccess, etc
- Good communications and customer service skills and proven record of liaising directly with customers, vendors, service providers and suppliers.
DESIRABLE (but not essential)
- Experience working with CISCO ACE and Citrix NetScaler products.
- Experience and fluency in a scripting language.
COMPETENCIES
- Good organizational skills
- Excellent customer service skills
- Ability to work under pressure
- Customer focus
- Problem Solving
- Integrity
- Good communication skills
- Ability to manage sensitive situations
HOURS OF WORK
The Company's standard working hours are Monday to Thursday 9.00 until 5:30pm with one hour for lunch, and Friday 9.00 until 3:30pm
