Rooms Director

Job Opportunity

Position: Rooms Director

Rooms Director | The Ritz London

The Ritz London, a prestigious five-star hotel with 118 years of splendor in the heart of Piccadilly, Mayfair, is seeking an exceptional Rooms Director to join our esteemed leadership team. This pivotal role serves as the guardian of our legendary accommodation experience and upholds our tradition of unparalleled British luxury.

Role Overview:

As Rooms Director at The Ritz London, you will oversee the entire rooms division, ensuring that our opulent accommodations and guest services consistently exceed the expectations of our discerning clientele. You will embody our rich heritage while leading your teams to deliver the meticulous attention to detail and exceptional service that has defined The Ritz for over a century.

Key Responsibilities:

• Lead and inspire the Front Office, Housekeeping, Concierge, and Guest Relations teams to maintain The Ritz London's renowned standards of excellence
• Develop and implement strategic initiatives to enhance guest satisfaction, operational efficiency, and revenue optimization
• Monitor and analyze key performance indicators, including occupancy rates, average daily rates, and guest satisfaction scores
• Ensure all rooms and public areas maintain the immaculate presentation and condition expected of The Ritz London
• Collaborate with other department heads to create seamless guest experiences across all touchpoints
• Oversee the training and development of rooms division staff, fostering a culture of pride, respect, and professional growth
• Manage departmental budgets, control expenses, and identify opportunities for revenue enhancement
• Resolve complex guest situations with the diplomacy and grace befitting The Ritz London's prestigious reputation
• Stay current with luxury hospitality trends while preserving the timeless elegance that distinguishes our hotel
• Ensure all rooms division operations comply with health, safety, and security regulations

The Ideal Candidate:

You are a polished hospitality professional who understands that true luxury lies in the details. Your leadership style balances tradition with innovation, and you take personal pride in creating memorable experiences for both guests and team members. You appreciate The Ritz London's storied heritage while bringing fresh perspectives to enhance our legendary service.