Reservations Agent

Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non- negotiables drive
us.

Welcome to NoMad London.

OVERVIEW OF ROLE

To
respond and assist internal and external guests with all enquiries and with
making reservations by email, telephone or through a central reservation
system. Responsible
for ensuring our guests have the very best experience from the point of enquiry
via telephone, email and face-to-face, as well as contributing towards
promoting and selling The NoMad London bedrooms and restaurants. Proactively
look for ways to maximise revenue and identify sales opportunities, maximising
covers in each of our restaurants through management of our reservation
systems. Anticipate
needs and proactively provide solutions so that our guests’ expectations are
not only met but exceeded.

EXPECTATIONS

The Reservations Agent is expected to:

• Be professional at all the
  times.
• A good knowledge of hotel
  systems is nice but not essential , eg Opera, Delphi Salesforce
• Represent The NoMad
  positively to all internal and external associates.
• Adhere to
  company policies and procedures at all times, including but not exclusive of;
  H&S policies, P&D policies.
• Manage own workload
  efficiently.
• Communicate
  well within the team, other departments across the hotel and management.

MAIN DUTIES & RESPONSIBILITIES

The main
responsibilities of the Reservations Agent are summarised below, the list is
not exhaustive:

• Processes reservations by
  mail, telephone or central reservation systems.
• Processes
  reservations from the sales office, other hotel departments, and travel agents.
• Knows the
  type of rooms available as well as their location and layout and connection
  options.
• Knows
  the rates, and benefits of all packages.
• Knows
  the policies of the hotel and how to code each reservation.
• Complete
  the tasks list as part of the daily tasks.
• Communicate
  reservation information to the relevant departments and inform about any
  important changes.
• Understands
  the hotel's policy on guaranteed reservations and no-shows.
• Processes
  advance deposits on reservations.
• Tracks
  future room availabilities.
• Always
  maintains a clean and neat appearance and work area.

WHAT WE OFFER