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Reception Supervisor

AccorHotel
Greater London
2 weeks ago
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Job Description

What you’ll do…

  • Support the running of our day to day Front Office, inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again
  • Work with all our teams on keeping our rooms nicely booked, and help our Front Office Manager with any overbooking levels
  • Answer phones, sort out requests, give recommendations to the best show to see and the latest pop-up restaurant to try in the area - you're the one-stop-shop for our guests to turn to
  • Work closely with our Housekeeping and Engineering teams to making sure everything is running smoothly when it comes to our guests’ stay.


Qualifications

What we’re looking for…

  • It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to
  • Individuals. You’re looking for a place where you can be you; no clones in suits here
  • Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
  • You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
  • You’re not precious. We leave our egos at the door and help get stuff done
  • You’re up for doing things differently and trying (almost) everything once
  • You want to be part of a team that works hard, supports each other and has fun along the way



Additional Information

What’s in it for you…

  • Competitive salary
  • 28 days holidays (inclusive of bank holidays), pension, and life insurance.
  • A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
  • It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
  • Treat yourself once in a while with lots of retail & hospitality perks through our partners
  • Enjoy a free night at The Hoxton and a meal for two when you first start with us
  • Goes without saying, but we’ll feed you during your shift
  • Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
  • Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
  • Lots of opportunity to progress and switch it up as part of a global family of brands
  • Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
  • Extra time off to volunteer with one of our partner charities
  • Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
  • Enhanced family leave for when you’re expanding your family
  • An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact

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