Special Metals is the world leader in the innovation and manufacture of high-Nickel, high performance alloys. Special Metals is owned by Precision Castparts Corp. (PCC), a global conglomerate operating in more than a dozen countries that manufactures complex metal components and products for power generation, aerospace, space exploration, military and other mission-critical applications.

We are committed to fostering a culture of inclusiveness, empowerment, and respect that embraces the differences in who we are.

The Hereford operation is the major UK production facility in PCC Metals & Forgings Group and we now have an exciting/ challenging opportunity for a Quality Manager to join the Special Metals Wiggin (SMW) team.

Role Overview:

Driving operational, cultural and behavioural transformation to a Zero Defects mindset in order to achieve and maintain consistently high levels of product quality, having the potential to significantly influence the appeal of PCC Metals Group’s premium products in the eyes of customers. The pursuit of Zero Defects, the control of our systems and processes, our response to non-Quality and the management of our interactions with customers are all vital aspects of this leadership role.

The Role:

• Manage the implementation and maintenance of the Quality Management System (QMS) in compliance with industry standards such as AS9100 and AS13100. Ensure that all processes align with company policies and regulatory requirements.
  
  
• Lead, mentor, and develop a high-performing Quality Assurance team, fostering a collaborative environment that emphasizes teamwork, accountability, and professional growth.
  
  
• Implement and monitor Quality metrics that enable the business to enhance product quality, reduce defects, and optimize manufacturing processes, reducing the Cost of Poor Quality through continuous improvement.
  
  
• Manage the customer audit, external accreditation and internal audit processes.
  
  
• Manage the customer complaint and Quality Escapes processes and coordinate on-site resolution activities applying robust problem-solving methodologies, such as 8D.
  
  
• Control customer facing Quality documentation (Certificates, PFMEAs, Control Plans, FAIRs, Inspection and Test Plans, Operating Procedures for customer approval).
  
  
• Oversee the product requirements process to ensure accurate job routings and documentation are created, and all Purchase Order specification requirements are satisfied.
  
  
• Collaborate with the supply chain and procurement teams to assess and improve Supplier Quality. Conduct supplier audits and develop strategies to address supplier-related quality issues.
  
  
• Ensure the correct structures and governance are in place to achieve consistently high quality at every process in the facility, instilling a Zero Defect mindset and approach across all functions.
  
  
• Act as the Quality Management Representative, as required by AS9100.
  
  
• Represent the Voice of Quality to the General Manager and Senior Leadership Team.
  
  Education & Qualifications:
  
  
• Degree qualified (ideally in Material Science or Metallurgy or a relevant engineering discipline).
  
  
• ASQ Certified Quality Manager preferred.
  
  
• Six Sigma Greenbelt required / Blackbelt preferred.
  
  Experience:
  
  
• Minimum of 5 years of experience in quality management.
  
  
• At least 4 years of experience in a leadership or managerial role, demonstrating the ability to lead quality teams and drive organizational change.
  
  
• Candidates should have a proven track record of implementing and managing Quality Management Systems (QMS) in compliance with industry standards such as AS9100, AS13100 and Nadcap.
  
  
• Proficient in 8D, SPC, MSA and FMEA methodologies.
  
  
• Automotive or aerospace engineering/manufacturing background.
  
  Company Benefits:
  
  
• Attractive salary
  
  
• Excellent Contributory Company Pension
  
  
• Quarterly performance bonus scheme
  
  
• Life Assurance x 4
  
  
• BUPA
  
  
• Relocation Assistance
  
  
• Free Onsite Parking