Protection Communications Executive

Description

Product Communications Executive


About People’s Partnership:

At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.

What you'll be doing:



This is a role for someone who is passionate about improving the way we communicate with our customers to a broad audience, creating engaging, simple and interesting items. You’ll use your subject matter expertise to help produce a range of documentation including user and reference guides, letters, emails and other forms.

•Take a truly customer-centric approach, focusing delivery on their needs

• Translate complex technical information into easy-to-understand copy for varied audiences

• Continuous Improvement and innovative mindset, challenging the status quo

• Ensure operations staff have accurate and up-to-date content to use when replying to customers across various contact channels.

• Positive attitude and customer focus with excellent time management skills

• Initiates and supports change based on their own observations and input from others

• Tenacious and ensures delivery of goals, objectives, and plans



What we’re looking for:



• Is skilled at turning technical content into engaging, easy to understand copy for a range of audiences

• Highly collaborative working style

• Strong attention to detail, analytical and technical mind-set

• Ability to work with and across other business units

• Proven ability to work independently and proactively engaging with teams via different channels including face to face



What you can expect from us:



● Generous pension contributions with an employer contribution of up to 14%

● Real living wage

● Income protection, critical illness cover & death in service insurance

● Employee healthcare
● Parental and adoption leave

● Learning & development opportunities and study support

● Travel season ticket loans

● Subsidised restaurant in our Crawley office
● Volunteering days and charity payroll giving

● Onsite gym

● Ride-to-Work scheme

● Social clubs and events



You can learn more about how we support our employees on our website


Disability Statement



People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.
PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.
Salary Range