Patient Experience Manager

Patient Experience Manager | Sutton Coldfield | Full time | Permanent | Competitive Salary | Excellent Benefits

Spire Little Aston hospital have an exciting opportunity for a Patient Experience Manager to lead and drive improvements to the patient experience. This role is full time (37.5 hours) working Monday to Friday.

Spire Little Aston Hospital is a leading private hospital in the Midlands, offering comprehensive hospital care to patients from Birmingham and the surrounding areas of the West Midlands and Staffordshire. The hospital has an exceptional reputation within a variety of specialties including Orthopaedics, Sports & Exercise Medicine, Cosmetics, Ophthalmic, Gynaecology, General Surgery & Physiotherapy. 

Duties and responsibilities:

To lead and drive improvements to the patient experience utilising all information available within Spire. Monitor any changes made and ensure initiatives are trialled, reviewed and embedded. 

The post holder must demonstrate excellent communication and interpersonal skills with ability to influence change. Must also be able to interrogate data and turn into meaningful actions to deliver positive change. 

The post holder is responsible for ensuring that there is a focus on the delivery of person centre approach to the resolution of complaints, concerns and enquiries from patients and carers, promoting patient involvement and using all patient and carer/ family feedback to improve practice, processes and experience. 

The post holder needs to be proactive in dealing with issues without instruction as appropriate, be a self-starter and be able to chair and inspire the patient experience committee. 

Who we're looking for:

Good working knowledge of the CQC.  Experience of dealing with patients and other stakeholders Excellent communication and interpersonal skills with the confidence and ability to build relationships with diverse audiences Able to work to tight timescales Confidence to make decisions in an appropriate manner when direction is not available

Benefits:

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers Free Bupa wellness screening Private medical insurance Life assurance Save an average of £50 per month with our free onsite car park.

We commit to our employees’ well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.