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Passenger Assistant

St Helens Borough Council
Merseyside
1 day ago
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We are St Helens Borough Council

Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a modernising Council which is passionate and ambitious for the children and families we support, our communities and our workforce. As part of our transformation journey, we continue to build on our progress and put children firmly at the centre of our care. We can only do this because of our highly valued, skilled, and supported workforce.

Making A Difference as a Passenger Assistant in Community Integrated Services.

An exciting opportunity has arisen to recruit a Passenger Assistant.


Are you interested in making a difference as a Passenger Assistant as part of our highly recommended VIP award winning, busy Community Integrated Transport Service we would really like to hear from you.

As a Passenger Assistant, you will be responsible for the safe transportation of vulnerable children and adults of all ages, along with their personal belongings and medical aids to council day services, community services, care/ nursing homes, hospitals, schools and other venues. With the clientele in mind it is advised, but not essential that your vaccinations are up to date, including being fully vaccinated against COVID 19.

We are currently looking to recruit to 1 x Transport Passenger Assistants post, for our team which provides a 7-day per week service.

The successful candidate will be required to have good communication and teamwork skills, and some experience of working in a care setting or personal experience of caring for someone and understands the needs of vulnerable children, adults and older people.

The successful applicant will work on an 8-week rolling rota and need to be able to work flexibly across all 7 days.
They will be required to work 1 evening every week for 5 weeks, with a non-working morning given through the week.
They will also be required to work 1 Saturday and 1 Sunday every 8 weeks on consecutive weekends, with a non-working day given through the week.
Weekday working hours: 7.30am 6.00pm. Split into 2 shifts.
Evening working hours: 3.15pm 9.00pm.
Weekend working hours: 10.00am to 6.00pm.
(Hours are subject to change due to the needs of the service).

The successful candidates will be supported by the Transport Coordinator through induction, supervision, appraisal and additional training to carry out the post and personal development within the role.

What 2 of our current Passenger Assistants have this to say about their role:
Working as a team with individuals who require different levels of support and reassurance is an absolute privilege. Promoting independencewhilst ensuring the service users safety and wellbeing, can be challenging at times but is extremely rewarding. Jan
“I have worked as a passenger assistant for over 16 years, and I have loved every minute of it. Never once have I woken in a morning and not wanted to attend. I see my role as a privilegedposition because we transport some of the most amazing service users and no two days are the same. My colleaguesare like an extension of my family, and I feel fully supported and trust every one of them.Mandy.

For an informal discussion about these posts, please contact Emma Wilcock or Lisa Roscoe on .


Full Job Description & Person Specification Documents are included with this advert.

This is an Enhanced Disclosure post

We reserve the right to close the advert early, with sufficient applications. Apply early to avoid disappointment.

Share this vacancy with friends and family via your socials below!

Equality & Diversity

We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. The Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within the interview/selection process.

St Helens Council runs a Guaranteed Interview Scheme. Full details are available on our careers site.

St Helens Council is officially recognised as one of the region’s leading fair employers, achieving accredited status under the Liverpool City Combined Authority Fair Employment Charter. The Charter recognises the ongoing commitment to fair pay, secure work, training & progression & staff well-being whilst celebrating employers who go above and beyond for their workforce providing an inclusive and supportive environment.

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