Order Fulfilment Specialist

Job Description

Three incredible brands, One brilliant team. Together, they’re helping us reach our goal: to be the number one home appliance business in the UK and Ireland. As an Order Fulfilment Specialist, you’ll have a key part to play in the success of our organisation.

As an Order Fulfilment Specialist, you’ll be accountable for ensuring the smooth and effective processing of customer orders from receipt through to delivery. Your remit will span all touchpoints of the customer journey, including updating customer data, processing delivery and collection orders, checking product availability, communicating with carriers and ensuring customer satisfaction.

You’ll be based out of our fantastic Birchwood park office (WA3 6XG) but you’ll also have the opportunity to work from home 40% of the time.

Benefits:

Salary of £25,150 to £27,000 DOE

Up to 6% Employer Pension Contribution

4 x Life Assurance

25 days’ holiday + statutory

Hybrid working

Enhanced family leave policies

Enhanced sick pay policy

Employee Assistance Program

Training support schemes to aid your development

Free fruit and hot drinks

Brilliant staff discounts on products

Access to Reward Gateway which offers a wide range of retailer discounts

Dress down Friday

Fantastic offices at Birchwood Park. Birchwood Park has an on-site nursery, numerous restaurants and food outlets, a discounted gym and great public transport links

You’ll have excellent customer service experience gained in a fast-moving business with demonstrable experience building internal and external relationships. You’ll further be able to demonstrate a hands-on approach to problem solving, have excellent communication skills and working knowledge of Microsoft office and be comfortable interpreting financial information.

You’ll be working with a variety of internal and external stakeholders, so will need to have excellent communication, negotiation, persuading and influencing skills. It’s also important that you have a desire to solve problems and continually improve our systems and processes.

If you have experience within order fulfilment, order to delivery or order processing then we would like to hear from you.

With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands. Apply now.
 
Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found.

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