Optical Receptionist job in Hove

Receptionist Vacancy – The Eyecare Centre

We’re proud to be an independent practice where patient care always comes first, and joining us as our new Receptionist means being the first welcome our patients recieve each day. You would be part of a team that values clinical freedom, supports your development, and encourages you to bring your personality and expertise to the role. We offer a welcoming, people first environment where your contributions are heard and your individuality is celebrated. Whether you’re looking for the next step in your career or a fresh start in an independent practice that genuinely puts patients and people before numbers, this could be the right place for you.

You will also receive:

No Sunday or bank holiday working
Access to Simply Health (claim cashback on healthcare purchases)
Cycle to work scheme

We offer a range of benefits designed to support your wellbeing, development, and work-life balance

About the Role

We are looking for a full-time Receptionist to join us in delivering outstanding patient care. You’ll play a key role in managing administration duties, booking appointments, submitting invoices and delivering ongoing care that makes patients feel confident, comfortable, and cared for.

This is a role for ideal for someone with experience in optics who genuinely enjoys helping people, our ideal candidate takes pride in offering honest advice, building trust with patients, and being part of a team that delivers a quality service while supporting one another. You’ll have the time, tools, and encouragement to do your job to a high standard, without feeling rushed or pressured. Collaboration is a big part of how we work, so you’ll play a key role in making sure every patient has a smooth, positive experience from start to finish.

As a Receptionist in our practice, you’ll have the opportunity to explore different avenues within the industry and a wider purpose and responsibility within your role, being part of the patient journey from start to finish. You’ll also assist with day to day practice tasks, contribute to the upkeep of displays and equipment, and be a friendly, reliable point of contact for both patients and colleagues. Above all, you’ll bring a genuine interest in people, an eye for detail, and a caring, can do attitude to every part of your day.

This role requires you to work some Saturdays.

Key Responsibilities:

Greet patients and provide a friendly, welcoming first impression

Answer phone calls and respond to emails promptly and professionally

Schedule appointments for eye tests and other services

Manage all administrative tasks related to contact lenses, including ordering and tracking deliveries

Order and organise practice supplies such as eye drops, cleaning solutions, and accessories

Maintain accurate patient records and ensure documents are uploaded correctly into our system

Support the wider team with general front-of-house and administrative duties