Operations Manager - Fleet

Operations Manager – Fleet

Solihull

Experience Dependent

Hybrid

Our client are an award winning fleet management company who are continuing to grow yearly. They are seeking an operations manager to join their Birmingham office. The role will be responsible for a range of cross functional teams and ensuring KPI’s/SLA’s are met with an eye on future development.

Responsibilities – Operations Manager – Fleet

Providing leadership to the contact centre, maintenance management, VOR and compliance management services
Promotes outstanding customer service, facilitates workflow, monitors productivity, and ensures staff compliance with policies and procedures.
Develops and evolves operational/call centre teams forecasting to position staffing with customer volumes.
Coordinates and supervises day-to-day workflow in the core operational teams
Maintains a calendar of internal events, holidays and new customer implementations for proactive staffing alignment.
Promotes positive culture and ensures that the staff receives proper training to demonstrate abilities to meet client expectations and our clients standards. 
Monitors operational teams’ activity to ensure that KPI standards are met and maintained.
Creates and implements strategic plans for improved team performance.
Continually looks for ways to improve the performance of the operational/call centre teams by identifying and implementing work efficiencies through process improvement techniques.
Qualification/Experience –Operations Manager – Fleet

5 + years of operational/call centre management experience required.
Experience with developing and managing operational budgetary requirements.
Thorough understanding of Call Centre Technologies and customer tracking systems.
Workforce management experience essential.
Excellent time management skills, with a proven ability to meet deadlines
Strong supervisory and leadership skills
Ability to prioritise tasks and to delegate them when appropriate
Ability to function well in a high-paced work environment
Benefits - Operations Manager – Fleet

Death in Service – 4 x salary
25 days annual holiday entitlement + Birthday + Bank Holidays
Health Insurance
On-site Parking
Employee Assistance Programme
Discounted gym memberships
Access to flu vaccinations
Mental Health First Aiders / Mental Health Employee Champions
Free eye examinations
Salary Exchange - Holiday purchase scheme (up to 3 days)
Salary Exchange - Car Scheme
Private Health cover for employees >10 years’ service
Health Cash Plan (Medicash)
Employee Referral Scheme (£1,000 on successful recruitment)
Permanent Health Insurance
Company sick pay
Free Breakdown cover (eligible employees – service related)
Pension matched up to 5%.
For more information on this role, please contact Andrew Haddon on (phone number removed) or send a copy of your CV to (url removed)

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