Job Introduction

The Infrastructure Operations Engineer will work in a team delivering projects and BAU work, providing 3rd line support for infrastructure and the business. Taking the lead in projects and proactively working on BAU issues and incidents, with the ability to work autonomously when required but also be a team player.

Main Responsibility

Work on cross team projects delivering improvements and enhancements to the estate. The ability to work on your own or in a team is crucial in being able to deliver these Take the lead on projects ensuring timely delivery, working closely with the project managers and cross teams Create and update documentation where appropriate Work on 3rd level support issues and incidents, taking the lead on critical issues and incidents affecting the business and the infrastructure. Take ownership of incidents and issues, working to their conclusion and owing this from start to finish Upskill other members of the team Have a can do attitude, working in an agile ways and adapting to changing needs as required Be the SME and go to person for some of our critical technologies Work closely with other teams supporting them when needed and forging relationships cross department. Take part in 24/7 on call and early cover as part of a rota Work with technologies that include Azure, VMWare, Veeam, Zerto, Beyond Trust, Nimble and StoreOnce Storage, Microsoft core stack, Citrix, netscalers. Proactively keep on top of emerging technologies and trends in Infrastructure and IT. Be a team player. Suggest and contribute to ways of improving existing tasks and processes using current technology to support a culture of continuous improvement. Provide input into design and projects, driving improvements within the team and the business. Have good Azure Infrastructure experience helping us make that transition to the cloud. Work in a fast paced global environment, supporting our infrastructure in our primary DC, at our satellite sites and in the cloud.

Our Ideal Candidate

We are seeking a dynamic individual to join the infrastructure operations team. Someone who can work autonomously on their own but also as part of the immediate infrastructure team and part of the wider GTS team. The ability to take on and own major incidents and issues and owning these to conclusion. Having worked with a number of our own and wider technologies, knowledge share through the team

What we can offer you

We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan. Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement. Private Healthcare and Doctor@Hand (remote GP service). Our employees can join a defined contribution pension plan. Employees contribute either 4% or 5% of salary, the company contributes 8% or 10% depending on the employee contribution. Employee contributions can be made through salary sacrifice. Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues.  Our Life Assurance cover is a multiple of eight times your annual basic salary. Product allocation so that you can enjoy our fantastic portfolio of brands. Our Cycle to Work scheme allows you to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value. All while making savings (at least 25%) and spreading the cost. Every employee has the opportunity to claim up to £1, per year for a charity or charities for which they have raised money, volunteered their time or personally donated. Learning resources to help you be your best self.