Office Manager

Job Title:Administration Manager

Location: Maidstone

First Intuition South East are looking for an experienced Office/Administration Manager to run our administration team and help oversee the operational running of the day-to-day business. First Intuition are a specialist Accountancy Training Provider that provide courses in Accountancy and Tax on both a commercial and apprenticeship basis.

The role will oversee a small administration team, within the Kent and Sussex region, that supports all departments within the business as well as facilitates the smooth running of classroom courses and computer- based exams.

This is a busy role with varied responsibilities. The successful individual will be efficient in their work and have a desire to bring forward and implement new ideas and processes that supports the sustainable growth of the region.

Responsibilities will include:

•  Management of a small administration team.
• Maintaining the buildings facilities and arranging maintenance and repairs as appropriate. This includes liaising with the Landlord’s agent on aspects covered by them.
• Ensuring the region complies with its regulatory requirements in relation to facilities and health & safety, such as PAT Testing and Insurance renewals.
• Arranging and overseeing the logistics of courses across three sites ensuring that material is ordered and ready and tutors are provided with student information and all appropriate resources for their courses.
• Act as Health & Safety Officer and Chief Fire Marshal for the Maidstone centre ensuring that risk assessments are maintained and updated, mandatory training is arranged and undertaken, and fire evacuation procedures remain operational.
• Act as Data Protection Office ensuring compliance with GDPR and IT certification requirement.
• Overseeing the running of computer-based exams ensuring the business adheres to its regulatory requirements in order to continue offering these exams. This will involve annual approval with the relevant awarding bodies, as well as arranging invigilator training.
• Ensure the business maintains high quality customer service acting as an escalation point for queries and liaising with clients and students with concerns and enquiries.
• Work closer with other departments to provide management information, and reports, that aid in student support. This will include exam tracking, and progression monitoring.
• Oversee the maintenance and continued improvement of the learner management system AccessPlanit.
• Ensure the smooth running of the centre, for staff and students alike. This will include maintaining an adequate supply of office and centre essentials such as stationary, common room snacks, and bathroom supplies
• Ensuring the website contains accurate information on our courses and centre details, liaising with the Marketing Manager where required
• Liaise with external partners in our satellite centres to ensure the smooth running of courses, and logistics.

Requirements

Qualifications required:

• English & maths GCSE at a pass, or equivalent qualification.

• It would be preferable to hold relevant qualification or certification in H&S, GDPR and First Aid.

• The successful candidate needs to have a full UK driving license.

• Management experience is required.

Skills required:

• Personable, the successful candidate should be approachable and able to work within a small team.
• Office 365 skills, good knowledge of Excel is essential.
• Organised, the role is a varied role with regulatory deadlines to meet alongside operational day to day requirements.
• Knowledge of AAT, ACCA, ICAEW courses and qualifications is desirable but not essential.
• Knowledge of AccessPlanit would be desirable but not essential.
• Experience within a training provider would be beneficial.

Benefits

• 25 days annual leave, rising to a total of 30 after 5 years (based on fulltime hours) PLUS bank holidays
• 3 FI Days per year
• Hybrid working available, equipment provided for homeworking
• Flexible-working positive employer with a range of family-friendly policies
• Employee Assistance Programme: 24-hour confidential access to counselling and support services
• Competitive Pension
• Private Medical Insurance
• Training and development opportunities
• Long term career prospects in a growing company
• Employee perks including a range of discounts to suit your lifestyle

We are committed to safeguarding and protecting young people and vulnerable adults and follow Safer Recruitment processes. All successful candidates will need to complete a DBS check, with some roles requiring an Enhanced check. This post is exempt from the Rehabilitation of Offenders Act 1974.

As a disability confident employer, we are committed to creating an inclusive and accessible recruitment process. We welcome applications from all qualified candidates and are dedicated to ensuring equal opportunities for everyone. In line with our commitment, we guarantee an interview to disabled applicants who meet the minimum criteria for the role. If you require any reasonable adjustment s during the interview process, please let us know, and we will be happy to support you.