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Night Manager

CHL Head Office
Greater London
1 day ago
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We’re looking for a confident and capable Night Manager to take charge of the hotel after dark. You’ll be the one keeping everything running smoothly overnight – from guest arrivals to security checks – making sure every guest feels the same vibrant spirit, no matter the hour.

What You’ll Be Doing
  • Lead and support the night team to deliver warm, professional, and on-brand service.

  • Manage overnight operations, including late check-ins, early check-outs, and guest requests.

  • Handle guest concerns with confidence and a calm, can-do attitude.

  • Ensure safety and security of the hotel overnight, carrying out regular checks.

  • Oversee night audit procedures and prepare reports to keep things on track for the next day.

  • Maintain a lively, welcoming atmosphere even when the city sleeps.

  • Coordinate with day teams to ensure a seamless handover and smooth guest journey.

What We’re Looking For
  • Previous experience in hotel front office or guest services (supervisory or management experience essential).

  • A self-starter with strong decision-making and leadership skills, especially under pressure.

  • Warm, engaging communication and a true guest service mindset.

  • Experience with PMS systems (Opera experience preferred).

  • Reliability, flexibility, and the confidence to lead the hotel independently overnight.

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