Night Auditor

Job Description

We are seeking a detail-oriented and customer-focused Night Auditor to join our team in Novotel Long Eaton. As a Night Auditor, you will play a crucial role in ensuring smooth operations during the overnight shift, providing exceptional guest service, and maintaining accurate financial records.

• Welcome guests and manage the check-in and check-out processes during night hours
• Handle last-minute reservations and respond to guest inquiries via phone or in person
• Perform end-of-day accounting procedures, including auditing daily financial transactions and correcting discrepancies
• Process and verify guest bills, making adjustments as necessary
• Prepare and distribute daily reports for management review
• Monitor hotel security and respond to emergencies or guest concerns
• Assist with any guest requests or issues that arise during the night shift
• Promote hotel services and amenities to maximize revenue opportunities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain cleanliness and organization of the front desk area

Qualifications

• Previous experience in a similar role within the hospitality industry
• Strong attention to detail and excellent analytical skills
• Proficiency in Opera  and basic accounting principles
• Outstanding customer service skills with a friendly and professional demeanor
• Ability to work independently and take initiative during overnight shifts
• Excellent communication skills, both verbal and written
• Flexibility to work night shifts, weekends, and holidays as required
• Ability to handle pressure and remain calm in stressful situations
• Strong numerical skills and accuracy in financial transactions
• Team player with the ability to collaborate effectively with other departments
• Discretion and ability to maintain confidentiality of guest information
• Basic sales skills to promote hotel services and amenities
• High school diploma or equivalent; associate's degree in hospitality management is a plus

Additional Information

The Person:

Successful candidates for the position of Night Auditor will be able to work as a team but also work by themselves, communicate with there team but also other team members around the hotel. Handling situations in a polite and professional manner to suit guests needs.