New Home Progression Executive

Location: Hybrid/Croydon

Salary: £36,468 - £45,586 per annum

Hours: 36 per week

Contract Type: Permanent

Join us as a New Home Progression Executive and play a vital role in guiding our Shared Ownership customers through one of the most exciting journeys of their lives, buying a home. You’ll support them throughout the conveyancing process, ensuring they feel informed, reassured, and confident by providing regular updates and clear communication.

In this customer focused role, you’ll combine excellent service with a results driven approach, meeting targets while maintaining the highest standards of care. You’ll efficiently process cases, tackle complex queries professionally, and deliver a seamless experience. Occasionally, you’ll introduce customers to simple products and services, providing tailored solutions and essential support to the wider sales team.

Your success will come from building trust and rapport. You’ll confidently set objectives for calls and meetings, use engaging materials to convey information, and ask insightful questions to uncover customer needs. Whether answering inquiries via phone or email or collaborating with colleagues, you’ll remain proactive and customer focused in all your interactions.

You’ll need experience working in a sales conveyancing operation, along with excellent communication skills, both oral and written, to engage effectively with a diverse range of audiences. You should be able to demonstrate your experience in prioritising your workload to meet both short-term and long-term deadlines. Strong customer service skills, personal integrity, and the ability to collaborate effectively with colleagues are also essential.

If this sounds like an opportunity for you, please review the full role profile and behaviours before applying - New Home Progression Executive and Behaviours & Mandatory Accountabilities OD level 5. 

Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here.

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Closing Date: Wednesday 12th November 2025 at midnight.

For further details on this vacancy, please click ‘apply’.

This is a hybrid role with a base location at our office in Croydon. Candidates will be expected to work from the office at least 2 days per week. Please note that our Croydon office will be closing at the end of the year, but we’re working on securing a new office space.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. 

This vacancy may close without notice.