MCC Controller

A new opportunity has arisen with my client for an MCC Controller. The MCC Controller will provide an improved customer experience by introducing a single point of contact for managing communications across the network, enhancing our AOG management and response, and strengthening the company's strategic position within the aviation market by offering a premium MRO service.

Role: MCC Controller
Salary: Upon Application
Location: Stansted - The role is based in an office environment 3 days per week at Stansted HQ (initially) and remotely the remainder of the week.
Hours: 7am-7pm - 5,5,4 Shift Pattern

Responsibilities:
Operation

Provide a bespoke solution to a customers AOG occurrence.
Produce AOG recovery plans detailing the recovery timeline, estimated serviceability date/time and allocated resources.
Managing AOG events globally, providing support to ensure safe and efficient and effective recovery to minimise impact for customers.
Maintaining a dynamic feedback loop to ensure timely, regular and accurate communication to all internal and external key stakeholders.
To assist the operations manager with the daily operation of the MCC department and supporting the day to day operation.
Have commercial awareness of the impact that decisions can have to the customer and to the business as a whole.Compliance

Ensuring standard operating procedures are complied with and maintained through an AOG recovery.
Maintain awareness of company Health & Safety policy and to ensure that staff deployed under their control practice approved methods to minimise risk to personnel or equipment.
Uphold the companies policy on the KYC and approved supplier.
Cost
Recording of cost expenditure during the AOG recovery for invoicing to the customer.
Raising purchase requisitions

Procurement, Logistics and Administration

Assisting with planning and booking of flights and transport.
Assisting with the procurement of standard parts, C&E and tooling
Co-ordinate with internal business units and external suppliers, as deemed necessary, to support an AOG recovery.Personal Attributes

Good knowledge of Aircraft systems.
Ability to work under pressure to react to operational requirements and time constraints.
Flexibility and adaptability towards rapidly changing situations.
Strong communication skills.
Methodical approach towards planning and organising.
Essential Experience & Qualifications

A recognised apprenticeship within the aircraft industry or University degree relevant to Aircraft Engineering or aviation management.
Qualified Part66 Licence with a minimum of 5 years experience.
Technical experience in aviation.
Working understanding of the full AOG journey from start to finish in a commercial environment
Have a working knowledge of Aircraft Maintenance Production Planning.
Experience of leading changes, and delivering productivity and operational improvement
Experience of leading changes, and delivering productivity and operational improvement.
Ability to build strong and effective relationships with internal and external stakeholders.
Trustworthy with the ability to work under pressure with a methodical approach towards planning and organising,
Flexibility and adaptability towards rapidly changing situations.
Strong communication skills.
If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Melanie Cave at Line Up Aviation -
Line Up Aviation has carved its own place in the recruitment of Aviation and Aerospace personnel all over the world for more than 30 years. We work with some of the industry's best-known companies who demand the highest standard of applicants.
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