We are looking for an experienced Engineering Technical Lead to join our team and support our growing business needs. Joining a dedicated team configuring & provisioning a customer network that is critical to the UKs infrastructure. The role will have responsibility for the routing design, validation and circuit writing of SDH / PDH telecommunication services on major clients Optical Transmission Network (Services are typically 64Kb, 2Mb and Ethernet over SDH stringently delivered to complexed routing specifications). Working in a close team with a highly motivating manager with a focus on potential & growth.
You will be Providing 2nd and 3rd line network engineering support on Services and equipment customer locations together with timely communications to specialist engineers, including the customer staff.Careful attention is required to prevailing SLAs, contract governance and all Site health and safety requirements.
Who are we?
Magdalene is a leading telecom services supplier offering a complete end to end service across the UK and Ireland. Magdalene provides specialist services to our clients in the fixed, mobile and utilities infrastructure networks in both public and private sectors of the market.Our services include acquisition, design, construct, rigging, first line maintenance, managed services, capital project delivery, complete network outsourcing, smart metering, and satellite solutions.
Key Responsibilities
Be a part ofa 2nd/3rdLine Technical Support & Delivery team focused on the complex technical delivery activities supporting specific areas of Customer Services.
- Complex delivery in line with customer SLAs
- Active participation in the customers governance cycles
- Accurate resource planning and forecasting
- Complex incident management (Technology and Solution based).
- Root Cause analysis for major incidents and escalated faults.
- Work with the other 2nd/3rdLine Support teams to establish the: processes, systems and skills, required to implement Solutions that are dependent on multiple technologies.
- Assist with the definition, and embedding, of a consistent set of processes interfacing to:Customer Services teams, Service Delivery (Provide/Field), Delivery Unit Operational teams, particularlyProblem Management.& Service Management,
- Cooperate and contribute toa set of measures covering:SLA,RiSLA, MTTR and Delivery On-Time (DOT) performance, MTBF and fault volumes, Service reliability and performance.
- Provide an on-call presence, on a rotated basis.
- Drive forQuality andDeliveryStandards
- Rigorously implements plans without compromising on standards without the need for being actively managed (self-starter and finisher)
- Passionate about end-to-end performance and the quality of service delivered to our Customers
- Initiates improvements to operational processes and has a can-do attitude when working ina demandingand ambiguous environment
- Translates business insights and strategies into specific goals with clear plans for execution
- Demonstrates a strong bias for action; delivering against time, quality and cost
- Manage Change Control through Vodafone Change governance including the production of required
- Risk Assessments and Method Statements (RAMS)
What we need from you?
- Extensive experience in an operationalenvironment, preferably in a complex technology delivery role.
- Detailed technical knowledge of network transmission (Ericsson OMS; ABB Fox) and Telephony equipment (CUCM; CUCME; IP Trade)
- Experience with a working knowledge of network NMC / NMS Experience in a Control Centre working environment
- Transmission understanding SDH/PDH
- Routing & Ethernet experience
- Customer facing experience.
About The Company
Why choose us?
We promise development and reward opportunities for those who have the passion, enthusiasm and work ethic to harness them. Our benefits include:
- 25 days annual leave plus bank holidays
- 4% matched pension scheme
- 2 x salary life assurance
- Access to our staff discount portal
- Health Cash Plan
- Cycle to Work scheme
- Employee assistance programme
- Recruitment referral scheme
- Payroll giving
- Enhanced Family Leave
Inclusiveness
As a member of theDisability Confident Schemewe welcome applications from individuals who consider themselves as having a disability or long-term health condition. Please let us know if there are any reasonable adjustments we can make to aid your application and recruitment process.
As a gold award holder under theArmed Forces Employer Recognition Scheme, we are interested to hear from candidates who are currently serving in the military who may wish to transition to a civilian Job. We also welcome applications from Reservists, Cadet Forces Adult Volunteers, ex-forces personnel and military spouses / partners.
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