Position: IT Systems Engineer

Location: Onsite in Redhill, Surrey with 6 Remote Days per month
Department: Enterprise
Section: Systems Management Team
Reports to: Head of Technology & Networks

Client Overview: Our client specializes in providing secure satellite and radio communication services. Their commitment to high-quality, customized solutions ensures global connectivity for various industries. With operations spanning Europe, Singapore, and the USA, they maintain a robust workforce of approximately 250 professionals.

Industry Sector: SatCom, Telecommunications, IT Services

About the Role: Reporting to the Hubs/Service Management Lead, your prime responsibility will include being an expert on the customer servers and systems, providing technical support for IT equipment for the customer environments, and the internal corporate and global remote sites.

Work as part of the Systems Management team delivering a quality 24/7 service to MSP/MSSP customers on a variety of hardware and software products. Including promoting and explaining services/products to customers.

Provide day-to-day hands-on technical support, administration and management of the customer-managed IT Infrastructure and projects, Install,and configure computer hardware (servers, NAS, SANs, IP phones, mobile devices, workstations, peripherals etc.), operating systems, software and applications as well as resolve any technical issues that arise.

Carry out daily, weekly, and monthly duties and applicable tasks as requested by the Service Management Lead.

Existing solutions you will be involved as part of a team in developing/maintaining the in-house product ranges incorporating Sophos, VMware, Windows Server, VoIP platforms, email services, file replication, hotspot solutions, software distribution, web filtering, firewalling, virtualisation, high-availability and video entertainment services.

Key Responsibilities:

• Assist with the administration of nominated customer IT equipment and networks, including:
  • Implementation of patches and firmware updates
  • Configuration of the servers/equipment
  • Ensure Backups are completed, and complete test restore

• Ensuring the smooth running and patching of the customer environment. Monitoring usage/performance, ensuring they are working efficiently, including tight controls on hardware/software obsolesce
• Be part of the support team for customers' fault finding and solving problems, ensuring you own the problem until resolved ensuring users are regularly informed of progress and that all issues are logged within the ticketing system.
• Follow departmental change control processes and procedures.
• Work within the remit of the cyber security policies.
• Building the IT Hosting Infrastructure as required including Storage, Virtual Environments, Email, Backups(recovery/monitoring)
• Build laptops and PCs according to internal & customer specifications as applicable ensuring that they are completed by customers' IT security policies and accreditation standards, including the creation of standardised build images.
• Work with external suppliers where support cannot be done in-house to assist IT with problem resolution.
• Be part of the 24/7 on-call rota responding to calls as required
• Continuous evaluation of existing processes/procedures ensuring Desktop Support is carried out in the most efficient and effective manner, working with the Hubs/Service Management Lead to initiate appropriate best practice and corrective action.
• Conduct research and make recommendations on products, services, protocols and standards in support of all desktop procurement and development efforts.

What We're Looking For:

• Degree (2:1) or HND/HNC in IT/Engineering related area AND/OR at least 3 years equivalent experience
• Previous experience in an MSP environment
• A professional and flexible approach
• Proactive "can do" attitude
• Analytical mindset
• Ability to work effectively as part of a team, and independently on your own projects
• Ability to diagnose complex faults, document, communicate and follow up on corrective actions
• A sound technical knowledge and experience of Windows Server 2019/22 build/configure/troubleshooting
• A sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including building, troubleshooting, patching
• A sound technical knowledge IT Security (anti-virus, firewalls)
• VMware build/HA/configure/troubleshooting experience
• Good knowledge of TCP/IP networking concepts including Routing, Switching, and Firewalling, including seven firewalls

What Would Add Value:

• A sound technical knowledge of any of the following: Endpoint Central, Veeam, PRTG
• A sound technical knowledge of Virtual Environments (VMware)
• Relevant Microsoft qualifications.
• Project planning and delivery experience

What We Offer:

• A collaborative and innovative work environment with opportunities for professional growth.
• Exposure to cutting-edge technologies within a global network infrastructure.
• Flexible work arrangements and a supportive team culture.
• Competitive compensation and benefits.

Application Process: If you're passionate about IT systems and want to make an impact in a global organization, we encourage you to apply. Please submit your resume and a cover letter detailing your qualifications and experience.

Equal Opportunity Statement: Our client is committed to fostering a diverse and inclusive work environment. All qualified applicants will be considered for employment without regard to race, gender, religion, sexual orientation, nationality, disability, or veteran status.

Contact Person: